473. Hosting Through a Crisis with Catherine Morris of Edenwood NC

Thanks For Visiting

Airbnb Superhosts Annette Grant & Sarah Karakaian

Education, How To, Places & Travel, Investing, Business, Society & Culture

4.9 • 590 Ratings

🗓️ 19 June 2025

⏱️ 59 minutes

🔗️ Recording | iTunes | RSS

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Summary

When a once-in-a-generation storm hit the mountains of Western North Carolina, Superhost Catherine Morris found herself not only without power—but with stranded guests, canceled reservations, and major cleanup ahead. In this episode, we talk with Catherine of Edenwood NC about her transition from corporate life to full-time hosting, the realities of managing two unique properties (yes, she still does the cleaning herself!), and the lessons she learned when Hurricane Helene shut everything down.

From insurance battles to wood-fired hot tubs, this episode covers the gritty details of what it really looks like to be a hands-on host through disaster and recovery.

Whether you're new to short-term rentals or a seasoned pro, Catherine’s insights on preparedness, communication, and guest care will leave you inspired—and better equipped for anything that comes your way.

RESOURCES

Catherine’s Rentals: https://edenwoodnc.com
Follow on Instagram: @edenwoodnc
Airbnb Business Loss Coverage Info: https://www.airbnb.com/help/article/1320/extenuating-circumstances-policy

Mentioned in this episode:

Minoan | Visit MinoanExperience.com and tell them TFV sent you!

Transcript

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0:00.0	Hosting hot tip. You know how we're always in the hunt for awesome pieces for our short-term
0:04.4	rentals? Well, we're going to let you in on our secret weapon. It is Minoan. They have steep
0:09.8	discounts on over 100 top brands. Think Wayfair, article, West Elm, crate and barrel,
0:15.6	Pollywood, parachute, bellow. The list goes on and on. But these discounts are for hosts and designers for hosts only.
0:23.5	I had my eye on this awesome coffee table from Wayfair, wanting to give our listing that wow
0:28.1	factor, but you know us. We are all out having our numbers dialed in and staying budget friendly.
0:33.7	And that's where Minowan stepped in with an awesome discount. And here's the kicker.
0:37.8	Becoming a member is totally free. Yes, I said free. F-R-E. No cost to join, no monthly membership.
0:45.3	It is completely free. But these discounts are exclusive. You do have to be a host or a designer for hosts.
0:51.7	Once you're a member, all you have to do is head to their site,
0:59.2	install their browser extension, which makes shopping so, so simple, and purchase and fill your shopping cart in just a few clicks. And it's not just furniture and decor. Restock your
1:05.0	most used items anytime you need to refill your supply area. Exactly. And the best part, again, no catch. There's no
1:12.5	fees, nada. Just major discounts waiting for you. Being a Minoan member is like being a VIP
1:18.8	host without breaking the bank. So head on over to Minoanexperience.com. That's M-I-N-O-A-N-E-E-E-E
1:26.6	Experience.com. Or just simply click the link in our show notes and sign up and let the savings begin.
1:38.6	You're listening to the Thanks for Visiting Podcast.
1:41.8	We believe hosting with Hart is at the core of every short-term
1:45.2	rental with Annette's background in business operation. And Sarah's extensive hospitality
1:50.3	management and interior design experience, we have welcomed thousands of guests from over 30 countries
1:56.0	earning us over a million dollars and garnering us thousands of five-star reviews.
2:01.6	We love sharing creative ways for your listing to stand out, serve your guests, and be profitable.
2:07.6	Each episode, we will have knowledgeable guests who bring value to the short-term rental industry.
	...

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