472. Hosting Hotline: Can You Ask Guests to Book Direct After Their Stay?
Thanks For Visiting
Airbnb Superhosts Annette Grant & Sarah Karakaian
4.9 • 590 Ratings
🗓️ 17 June 2025
⏱️ 10 minutes
🧾️ Download transcript
Summary
In this Hosting Hotline episode, listener Colby from Humble Abode in Australia calls in with a question many hosts are asking: Can you still nudge guests toward booking direct after their stay—even with Airbnb’s updated policies?
Colby has been sending post-stay messages encouraging repeat visits and direct bookings. But with Airbnb tightening its rules, is that strategy still allowed?
We break down:
- Why post-stay messages via Airbnb’s platform are now a hard no
- What is still okay when it comes to asking for reviews
- How to compliantly shift communication off-platform
- Why your in-home marketing game matters more than ever
- Simple tools and strategies (like StayFi) that keep you compliant and effective
- The real reason you shouldn’t try to outsmart Airbnb's AI
Plus, we share smart alternatives to keep your marketing efforts alive—without breaking the rules.
🔗 Mentioned in this episode:
StayFi: A platform for collecting guest emails with consent, post-booking
Thanks for Visiting Bootcamp: Get on the waitlist for our next deep-dive session
Transcript
Click on a timestamp to play from that location
| 0:00.0 | You're listening to the Thanks for Visiting Podcast. |
| 0:07.8 | We believe hosting with Heart is at the core of every short-term rental. |
| 0:12.8 | With Annette's background in business operation. |
| 0:15.1 | And Sarah's extensive hospitality management and interior design experience, we have welcomed |
| 0:20.3 | thousands of guests from over 30 |
| 0:22.3 | countries earning us over a million dollars and garnering us thousands of five-star reviews. |
| 0:27.9 | We love sharing creative ways for your listing to stand out, serve your guests, and be profitable. |
| 0:34.9 | Each episode, we will have knowledgeable guests who bring value to the short-term rental industry. |
| 0:39.4 | Or we will share our stories of our own experiences so you can implement actual improvements to your rentals. |
| 0:46.4 | Whether you're experienced, new, or nervous to start your own short-term rental, |
| 0:51.2 | we promise you'll feel right at home. |
| 1:04.9 | Thank you. your own short-term rental, we promise you'll feel right at home. Hello, welcome back to another great episode. My name is Sarah Caracan. I'm Annette Grant, |
| 1:09.9 | and together we are. Thanks for visiting and this is |
| 1:12.6 | the hosting hotline. You want to get your hosting questions answered. Here on the hosting hotline, |
| 1:17.7 | all you have to do is go to hosting hotline.com, ask your question and we'll answer it on a Tuesday |
| 1:23.0 | podcast episode. These episodes are so much fun and today we have a question that's probably on the top of |
| 1:28.5 | a lot of your minds from Colby. |
| 1:32.4 | Hi, ladies. It's Colby from Humble Abode. We host properties in Stansorp and Tambourine, Brisbane, |
| 1:40.4 | in Australia. My question for you today is in relation to the Airbnb new policies. |
| 1:48.6 | We've always sent out our final message is to request a positive review |
| 1:54.8 | and also to ask for future stays if they would book direct. |
| 2:01.4 | I just wasn't sure if this was considered acceptable being it is post the guest staying with us or whether or not this is now against the Airbnb policy. |
... |
Please login to see the full transcript.
Disclaimer: The podcast and artwork embedded on this page are from Airbnb Superhosts Annette Grant & Sarah Karakaian, and are the property of its owner and not affiliated with or endorsed by Tapesearch.
Generated transcripts are the property of Airbnb Superhosts Annette Grant & Sarah Karakaian and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.
Copyright © Tapesearch 2026.