458. Hosting Hotline: Can I Still Use StayFi with Airbnb’s New Rules?

Thanks For Visiting

Airbnb Superhosts Annette Grant & Sarah Karakaian

Places & Travel, Education, Investing, Society & Culture, Business, How To

4.9 • 589 Ratings

🗓️ 29 April 2025

⏱️ 13 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Airbnb’s new Off-Platform and Fee Transparency Policy has left a lot of hosts wondering: Can you still use tools like StayFi to collect guest emails?

Today on the Hosting Hotline, Natasha calls in with a smart and timely question—and we bring in the best person to answer it: Arthur Colker, CEO of StayFi.

In this episode, we cover:

How Airbnb’s updated policy affects communication and guest data collection
What it means to have guests “opt in” under the new rules
Why StayFi’s WiFi marketing and email tools are still compliant (and important!)
How to use this moment as an opportunity for a full business compliance check
Our own experience continuing to use StayFi for both our urban STRs and new glamping property

If you're focused on building your direct booking strategy while staying fully compliant, this is an important conversation you won't want to miss.

Resources:

The Hidden Truth: Why Most Airbnb Hosts Fail (And How to Succeed) | Subscribe to our YouTube Channel for more host strategies and support!
Airbnb Off-Platform and Fee Transparency Policy
Learn more about StayFi and get 50% off your first 3 months

Mentioned in this episode:

Host Checklist | Grab our Airbnb Essentials Checklist and make stocking your Airbnb a breeze – we've got all your hosting needs covered!

Proper Insurance | Book Your Risk Assessment Today

Quiz | Take our quiz to reveal your hosting personality style!

Transcript

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0:00.0	Can we make you a personalized podcast playlist? Head on over to thehostquiz.com, answer seven easy
0:08.0	questions, and get a unique to your hosting biz playlist of thanks for visiting podcast episodes
0:14.4	to help you smash your goals. The action plan and strategies that will elevate your business
0:19.1	is one quick quiz and a set of headphones
0:21.8	away. Again, head to thehostquiz.com and take our quick hosting quiz today.
0:32.6	You're listening to the thanks for visiting podcast. We believe hosting with Heart is at the core of every
0:38.6	short-term rental with Annette's background in business operation. And Sarah's extensive
0:43.4	hospitality management and interior design experience, we have welcomed thousands of guests
0:48.5	from over 30 countries earning us over a million dollars and garnering us thousands of five-star reviews.
0:55.6	We love sharing creative ways for your listing to stand out, serve your guests, and be profitable.
1:02.1	Each episode, we will have knowledgeable guests who bring value to the short-term rental industry.
1:06.6	Or we will share our stories of our own experiences so you can implement actual improvements to your rentals.
1:13.7	Whether you're experienced new or nervous to start your own short-term rental, we promise you'll feel right at home.
1:33.7	Hello. Hello, welcome back to another great episode.
1:35.4	My name is Sarah Carrakeyan.
1:37.3	I'm Annette Grant, and together we are.
1:40.2	Thanks for visiting, and this is the hosting hotline.
1:51.8	If you want to get your hosting questions answered here on the hosting hotline every single Tuesday on the podcast, go to hosting hotline.com, ask your question, and we're going to answer it here on the podcast.
2:00.9	And just like today, if we don't have the best answer for you, we will go to our network and get the best answer for you.
2:06.9	So hosting hotline.com earmarket, book market, asks your questions.
2:12.5	It's one of my favorite things to do is hear what is swimming in your brains and seeing how we can help you.
2:14.8	Today we have a question from Natasha.
	...

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