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The Agile Brand with Greg Kihlstrom

#456: Using cloud communications while optimizing the customer experience with Patrick Sheehan, Intermedia

The Agile Brand with Greg Kihlstrom

The Agile Brand

Business, Marketing

52.7K Ratings

🗓️ 8 December 2023

⏱️ 29 minutes

🧾️ Download transcript

Summary

Today we’re going to talk about 'the reseller advantage' and how to modernize businesses by using cloud communications, without compromising customer relationships.

To help me discuss this topic, I’d like to welcome Patrick Sheehan, Intermedia's VP Channel Development and Distribution.

RESOURCES

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Intermedia website: https://www.intermedia.com

Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow

The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Transcript

Click on a timestamp to play from that location

0:00.0

Welcome to season five of the Agile Brand with Greg Kielstrom, where we talk with enterprise

0:06.7

and technology platform leaders about the people, processes, and platforms that make marketing

0:11.6

and customer experience successful, scalable, and sustainable.

0:16.0

This is what creates an Agile Brand.

0:17.8

I'm your host, Greg Kielstrom, advisor and consultant for Fortune 1000 Marketing and

0:22.5

CX leaders and teams as principal and chief strategist at GK5A, and bestselling author

0:29.2

keynote speaker, entrepreneur, and Agile certified coach.

0:33.6

The Agile Brand podcast is brought to you by TechSystems, an industry leader in full stack

0:38.0

technology services, talent services, and real-world application.

0:42.7

For more information, go to teksystems.com.

0:47.4

To sign up for the Agile Brand newsletter and get the latest insights and articles on

0:51.1

marketing technology and CX, or to purchase a copy of my latest book, House of the Customer,

0:57.1

go to GregKielstrom.com.

0:59.2

You can also find all my books on Amazon and other retailers, and now on to the show.

1:06.9

Today we're going to talk about the reseller advantage and how to modernize businesses

1:10.6

by using cloud communications without compromising customer relationships.

1:15.1

Tell me, discuss this topic.

1:16.1

I'd like to welcome Patrick Sheehan, Intermedias VP of Channel Development and Distribution.

1:21.2

Patrick, welcome to the show.

1:23.3

Thanks, Greg.

1:24.3

Happy to be here.

1:25.3

Thanks for having me.

...

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