Welcome to the How of Business with your host, Henry Lopez, the podcast that helps you start, run and grow your small business.

And now, here is your host.

Welcome to this episode of the Howa Business.

This is Henry Lopez.

My guest today is Katie Cronkite. Katie, welcome to the show.

Thank you so much for having me, Henry. This is going to be interesting topic. I don't know that we've

ever done a deep dive on this specifically, but how can better writing, particularly the technical

writing, and don't get too hung up on the word technical, but what's referred to as

technical writing, which can include training content, customer support documents, and even perhaps

consumer product instructions. So how does that technical writing that we rely on internally and in

communicating and supporting our customers or clients, how can it help us improve the productivity and customer experiences of our small

business? And as a result, obviously, our profitability. So Katie is with me today to share

her entrepreneur journey, very interesting journey, how she got to where she is today,

and then tips and advice on how to how better writing means better service.

So we're going to take that angle on it, what I'm calling better writing, better service

for small business.

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Let me tell you a little bit more about Katie and then we'll get into it. Katie Cronkite is the founder

and CEO of Good Works LLC. Good Words. I should have said, I think I said good works, Good Words LLC

is an elite technical communications firm based in the Seattle, Washington area. Katie's passionate

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