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You've Been Heard

413- Technology Agnostic, Business Obsessed w/Piotr Mlodecki

You've Been Heard

Philip Howard

Tech News, Technology, Business, Management, News

0.00 Ratings

🗓️ 2 April 2026

⏱️ 43 minutes

🧾️ Download transcript

Summary

Piotr Mlodecki spent years watching business leaders hide behind software limitations. Then AI removed all the excuses and exposed the real problem: bad process architecture. Piotr Mlodecki is Chief Transformation Officer at SOL-MILLENNIUM Medical Group, where he's learned that AI's biggest threat isn't replacing humans—it's exposing bad business design. For years, companies could blame slow software delivery for operational failures. Not anymore. "The ROI does not come from the question answered. It comes from a task executed, the job done." Piotr argues that most companies are treating AI like a faster layer on top of broken processes instead of rebuilding how the business actually operates. We get into why feasibility is no longer the bottleneck, how to design agents like real employees with KPIs, and why your data architecture determines whether AI transformation succeeds or becomes expensive automation theater. The prediction? In 18 months, we'll be competing on who built the better agentic enterprise, not whether we should use AI at all. Key takeaways: ROI comes from tasks executed, not questions answered; Design agents like employees with job descriptions and KPIs; Data architecture determines AI success more than the models

Transcript

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0:00.0

All right, welcome to another you've been heard.

0:12.4

Today we've got Piotr Militzky, the chief transformation officer, and has had

0:19.5

some very interesting experience and comes to us kind of from the

0:23.2

world of finance and business administration. Biltur, why don't you introduce yourself and tell us a little

0:29.3

about you. Hello, Mike. Hello, everyone. Thank you much for having me. And yes, thank you for that

0:36.5

introduction. It is indeed the essence of my story.

0:40.6

I'm a businessman and was a businessman before I turned into a tech leader. And I've always seen

0:48.0

the technology as the means to an end to a business outcome, a measurable objective that makes your vision come true.

0:57.7

And technology is an empowerment and an acceleration platform.

1:03.4

So that's how I've always seen that.

1:06.8

And it so happens that the recent breakthroughs give us incredible tools that we can make those visions come true.

1:15.6

Yeah, a lot of those recent breakthroughs are they've also accelerated everything that we're doing.

1:22.9

And I think from what I'm seeing or what I'm hearing, we're seeing some paradigm shifts also about the

1:30.2

ERPs and CRMs. And with the use of the AI tools today, I'm starting to hear whispers of

1:39.4

the monolithic ERPs and CRMs are starting to become a thing of the past because we can build our own

1:48.5

very quickly through AI. Any thoughts on that from the business side? Because I know business leaders

1:55.0

are like, oh, yes, let me do that. I don't want to buy them. I think this is partially true. It is that the pure product

2:04.3

development needs to really rethink their business paradigms today. And if they find themselves

2:12.3

being a business enablers where feasibility is the key, then, or just the execution of the

2:20.5

process, then they may face certain challenge. The bar is going up. And for those products,

2:28.6

for those companies to survive in the market, they need to redefine the value added that they give to businesses.

2:36.0

And it is about the efficiency or the business framework, not by the feasibility or the automation

...

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