Hey, this is Pat Linconey.

Welcome to another episode of

At the Table with

Patrick Linconey. I'm joined by four good friends. We're going to have just kind of a

round table talk about something very interesting, but let me introduce

them. You can hear their voices and know who they are. We've got Cody Thompson, our regular consultant and producer. How's it going, Cody?

Doing well, Pat. This one's going to be a party.

That's right. We've got Jeff Gibson here for the first time. He's the head of consulting at the table group.

I could not be more excited. I can tell.

We've got Chris Jensen from up in Portland area. How's it going, Chris?

Great. It's good to be down here in the bay.

And we've got James Felton, whose last name I forgot a few minutes ago, a good friend of mine.

How's it going, James?

It's good.

Thanks for having me. All right, we don't even have an outline for this because we love talking about this. It's the subject is getting

naked which is not what you think and my friends from the South told me that there's nothing

wrong with naked except if you say naked that's the bad one.

So getting naked, you know this is purely biblical, all good.

Getting naked is our approach to consulting.

So what we're going to do is talk about this approach to customer service.

Now we use it in consulting to our clients and we have for years.

It's also something that can be used in any kind of service. People like lawyers, doctors,

...