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You've Been Heard

399- The Department of Let's Find Out w/Bryan Shanafelt

You've Been Heard

Philip Howard

Tech News, Technology, Business, Management, News

0.00 Ratings

🗓️ 26 February 2026

⏱️ 35 minutes

🧾️ Download transcript

Summary

Bryan Shanafelt manages IT across 8 offices with just 4 people. Then he learned the secret to building teams that solve impossible problems: hire for personality, not just skills.

Transcript

Click on a timestamp to play from that location

0:00.0

Welcome to You've Been Heard, where IT pros get heard.

0:13.1

I'm here with Brian Shanifelt, IT manager for the McShane companies.

0:17.3

Welcome to the program, Brian.

0:19.1

Oh, thank you, Michael. I'm glad to be here.

0:21.8

Yes, yes. I'm very excited. You're on this podcast with me. So we're doing the icebreaker segment,

0:26.7

random access memories. I ask a question and then you're going to respond with whatever

0:31.4

pops into your head first. Your first question, Brian, is the printer is out of ink, buy more ink or buy a new printer?

0:42.6

Oh, man, I think that's going to depend.

0:45.2

If I buy more ink typically, it's faster.

0:47.8

I got people lining up to print something out.

0:49.8

They got to have it today.

0:51.2

Buying a printer involves installing drivers.

0:53.3

I can't do that.

0:54.2

At home, I'm buying a new printer. installing drivers. I can't do that. That's...

0:54.8

At home, I'm buying a new printer.

0:56.9

At work, I'm buying more ink. That's the difference. If you're at home, it's like, I'm not dealing with it. I can deal with all the... At home, I'm just putting a new printer in. Yep. I think that depends on the type of printer, too, right? I mean, it's...

1:08.3

Yeah.

1:08.8

If it's just a little inkjet at your desk, sure, just replace it.

1:12.1

No problem.

1:12.5

But if we're talking the multifunction unit of the... a printer too, right? I mean, that's... Yeah. If it's just a little inkjet at your desk, sure, just replace it. No problem. But

1:12.9

if we're talking the multifunction unit, the big one that everybody shares, we'd just buy

1:16.7

a more toner for that thing. That makes sense to me. All right. The display says,

...

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