This is Stevea Robbins. Welcome to the Get It Done guys quick and dirty tips to work less

and do more. We all make mistakes that can inconvenience other people. Well, I don't, but it

would be a mistake to say so out loud. That screws up our relationship with them, and so we need

to repair it. We need to apologize. In my episode on the five apology languages, and there is a link in this episode's transcript,

we learned that there are many ways to phrase an apology.

But when you really screw up and you waste someone's valuable time,

just saying, sorry, or it won't happen again, doesn't cut it.

We need to make sure the message really gets through when things don't go according to plan.

They're upset because you wasted their time,

demonstrate that you value their time more than yours,

craft an apology that shows significant time and effort.

You'll make an impression that lasts a lifetime.

Mistakes happen.

Because he's been so good at stepping up to the plate,

Bernice asked intern M.G to scout possible locations for the green growing things corporate headquarters.

He scored a coup, talking his way into a meeting with Alex,

the most exclusive real estate agent in town who normally deals only with the most important people in town.

They were meeting on the 80th floor of Strump Tower.

On the day of the meeting, M.G. woke up early, just to be safe.

He put on his best clothes, put on his coat,

picked up his phone to check the bus schedule,

and ended up on Facebook in an engaging discussion

...