#395: Professional Services and the Customer Experience with Blake Godwin, Client Savvy
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
The Agile Brand
4.9 • 113 Ratings
🗓️ 19 July 2023
⏱️ 38 minutes
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Summary
In May, I was fortunate to be in Durham North Carolina at the 2023 CXPS - that’s Client Experience for Professional Services - Conference, where professionals from around the country met to discuss some of the unique challenges that Customer Experience presents to professional services first. Today we’re going to continue the conversation and talk about CX and professional services and some of the unique challenges and opportunities.
To help me discuss this topic, I’d like to welcome Blake Godwin, Partner, President, Client Savvy.
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Client Savvy website: https://www.clientsavvy.com
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Transcript
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| 0:00.0 | Welcome to season five of the Agile Brand with Greg Kielstrom, where we talk with enterprise |
| 0:06.7 | and technology platform leaders about the people, processes, and platforms that make marketing |
| 0:11.7 | and customer experience successful, scalable, and sustainable. |
| 0:16.0 | This is what creates an Agile Brand. |
| 0:17.9 | I'm your host, Greg Kielstrom, advisor and consultant for Fortune 1000 Marketing and |
| 0:22.5 | CX leaders and teams as principal and chief strategist at GK5A and bestselling author |
| 0:29.2 | keynote speaker, entrepreneur, and Agile certified coach. |
| 0:33.6 | The Agile Brand podcast is brought to you by TechSystems, an industry leader in full stack |
| 0:38.0 | technology services, talent services, and real world application. |
| 0:42.8 | For more information, go to tksystems.com. |
| 0:47.4 | To sign up for the Agile Brand newsletter and get the latest insights and articles on |
| 0:51.1 | marketing technology and CX, or to purchase a copy of my latest book, House of the Customer, |
| 0:57.1 | go to GregKielstrom.com. |
| 0:59.2 | You can also find all my books on Amazon and other retailers, and now onto the show. |
| 1:08.8 | In May of this year, I was fortunate to be in Durham, North Carolina at the 2023 CXPS |
| 1:14.4 | that's client experience for professional services conference, where professionals from |
| 1:19.0 | around the country met to discuss some of the unique challenges that customer experience |
| 1:23.0 | presents to professional services firms. |
| 1:26.6 | Today we're going to continue this conversation and talk about CX and professional services |
| 1:31.2 | and some of those unique challenges and opportunities. |
| 1:34.6 | Tell me, discuss this topic. |
| 1:35.6 | I'd like to welcome Blake Godwin, President and Partner at Client Savvy. |
... |
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