370: My #1 Customer Retention Strategy
Your Virtual Upline Podcast
Bob Heilig
4.9 • 1.7K Ratings
🗓️ 8 August 2023
⏱️ 13 minutes
🧾️ Download transcript
Summary
If you've been struggling with customer retention, you'll want to listen because today I share my #1 customer retention strategy, and it's so simple that anyone can do it and instantly start to see better results!
Listen to Learn
3:09 - My #1 customer retention strategy and the impact that offering more value to your customers will have on both you and them
4:14 - A look at the customer experience and the two parts to this system
5:48 - How the point of purchase is not the finish line, it's the starting line when you use the transformational approach to selling
6:37 - A special ask I have of you on how you can support this podcast and its message
7:24 - A real life example of how a product can solve a problem for your customer
8:12 - Why customer service, despite common beliefs, doesn't build relationships and trust or offer a lot of value
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Transcript
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| 0:00.0 | Hey Bob here and welcome back to your virtual upline podcast where we give network |
| 0:12.6 | marketers the mindset, strategies and skills that you need to build the business and life |
| 0:19.0 | of your dreams. |
| 0:23.5 | Hey Bob here, welcome back to the show episode 370. |
| 0:28.7 | Today I'm going to share with you my number one customer retention strategy. |
| 0:36.2 | If this is an area of your business where you've struggled, getting customers to buy |
| 0:40.6 | from you more than once or even if you just have a desire to be better in this area, |
| 0:47.2 | maybe increase the amount of products that you sell to customers thus increasing your |
| 0:55.5 | customer lifetime value, which is the total amount that each person spends in your business. |
| 1:01.7 | These are very important numbers to be thinking about. I'm going to give you a very simple |
| 1:07.3 | strategy that any one of you can do that will instantly help you start to see better results |
| 1:13.1 | in this area. So excited to share this with you today. Before I get into the message, |
| 1:18.0 | I do just want to give you a quick heads up. I know this is not a lot of notice so depending |
| 1:23.0 | on when you're hearing this, this may have already happened so I do apologize. |
| 1:28.3 | But we've decided to pull together and I'm going to be doing a free workshop |
| 1:34.6 | coaching you on your content. So Thursday, August 10th at 8 p.m. Eastern Standard Time, |
| 1:43.2 | I am going to be basically hopping on Zoom with any one of you that wants to join me. Now, |
| 1:49.2 | I will say we only have space for 1,000 people. So if we max out, you can't get on. I'm sorry. |
| 1:56.5 | But I'm going to be hanging out on Zoom and I'm going to be looking at your content, |
| 2:01.0 | answering your questions about content creation. But what we're going to even do is |
| 2:05.5 | I'm going to choose some of you to actually share your social media profile with me, |
| 2:11.2 | whether it's Facebook or Instagram. And I'm going to actually go through it. I'm just going |
... |
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