Fear of conflict, you actually want conflict in a good healthy functioning team.

And the reason why people are unwilling to conflict with you as a leader or in your team is because there is that absence of trust because people are speaking

overconferently about things that they don't know and thus creating mistrust within their teams and their organizations

versus if there is a good solid people are talking within their realm and then not talking as

confident about things that they don't quite know there's going to be much

more established trust in the which you are going to induce conflict within your teams.

And conflict in this way is healthy, right?

Yo, yo, what's up? Welcome to another episode of the founder-pad cast.

Coming to you live. Not really live, but right here from Harvard Business School.

So as you guys know, I've been attending HBS

for the last, I think I've been here 12 days

and it has been just an incredible experience

meeting so many remarkable people,

re-establishing relationships of the people that was a part of in the first session which took place last year in the fall of 2022.

But today I want to talk about a really cool thing. So when I try to

contemplate and think about like my key takeaways from the week, one thing that I continue to focus on and that is the topic of trust.

So it's interesting.

One thing that I've always taught my sales organizations, my different sales leaders or whatnot, is that in order for a prospective buyer to make a decision, it requires two things and two things only. One, they have to have enough

information and enough means not too much, not too little. In fact, most salespeople err on the side of too much, thus confusing the customer, a confused customer doesn't buy,

or they give them too little in which they ask more questions and they give them just enough information.

So that's number one, but number two is trust. And so when you think about trust, trust is required for any transaction to be able to take place, whether that's an interaction at work within team organization, somebody to buy a product, whatever it may be. And trust is the foundation of a successful organization.

And when you think about trust, there's really two different types of trust,

...