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You've Been Heard

368- CIO Without Computer Science w/Doug Saunders

You've Been Heard

Philip Howard

Technology, Tech News, Management, News, Business

549 Ratings

🗓️ 7 August 2025

⏱️ 63 minutes

🧾️ Download transcript

Summary

ON THIS EPISODE ➤ How a Master’s in Russian History translates to IT leadership success ➤ The EBITDA Impact Framework for connecting IT initiatives to business outcomes ➤ Real-world AI automation that saved $2M+ by eliminating 4,400 manual service calls ➤ Why IT leaders must learn business operations before optimizing them ➤ Moving from cost center “last slide” to presenting at every board meeting What happens when academic analysis meets ice distribution efficiency? At Arctic Glacier, one of North America’s largest ice manufacturers, Doug Saunders leads IT initiatives that power a complex global supply chain. With a Master’s degree in...

Transcript

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0:00.0

So Doug and I had a really interesting conversation offline that we wanted to continue today.

0:12.8

And that was it kind of started off with, and first of all, I'd love to hear your story about how you got involved in all of this.

0:18.4

No problem.

0:19.7

And I'd love to first hear how you got involved in all of this, no problem. And I'd love to first hear how you got

0:23.4

involved in in IT, and then we're going to move into what has really changed in this environment

0:30.1

over the years and what have you seen as of recently because I think there's the same old narrative that plays over and over and over again in IT,

0:40.5

which is we earn our seat at the executive roundtable.

0:43.4

Maybe we learn to speak the language of business,

0:45.9

but then we have to continue to re-earn that seat, which we like to call the loniest seat at the C-suite.

0:54.5

In the executive C-suite room, the loneliest seat is typically the C-TO because they're the

0:59.8

only ones to understand the language they're speaking.

1:02.6

But there tends to be a really big shift as of recent with the onslaught of AI and probably

1:10.5

some changes in the economy as well and I think I just felt

1:15.2

like you had some really really good input on that the other day and I'd love to hear your thoughts on

1:18.6

that but before we even get there there was a time there was a time not too long ago when we

1:25.1

used punch cards to communicate and we used floppy disks.

1:29.6

So how did you get started in this? What's your story? Tell us your story.

1:34.2

Oh, gosh. Yeah. So I think we mentioned when we met, I have a master's in Russian history,

1:40.1

political science. So you can see how I went right into IT right after school. So I spent some

1:46.1

time working with the government, spent some time overseas. About all I could really talk about

1:51.9

that is I did a lot of Apple import exports and I'll put the quotes around that and let you figure

1:57.3

it out from there and spend some time time in Moscow and over in Germany.

...

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