#3358: How Service Businesses & Entrepreneurs Drop The Ball

Work On Your Game: Discipline, Structure, and Execution Under Pressure

Dre Baldwin

Business

4.9 • 600 Ratings

🗓️ 24 July 2025

⏱️ 26 minutes

🔗️ Recording | iTunes | RSS

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Summary

Today I’m talking about how service businesses mess things up. I had a real situation with a guy who had a chance to do a job for me but he dropped the ball over and over again. I was ready to pay him, but he kept being slow, unclear, and unprofessional. If you run a service business, this is a warning. I’m breaking down exactly what he did wrong so you don’t make the same mistakes and lose money like he did. Show Notes: [07:31]#1 An artist is just your technical skill and if the business is not in order, you don't get as many opportunities to do the technical thing. [11:16]#2 Being an entrepreneur is much more about marketing, management, operations, communications and systems. [20:16]#3 Get with someone who understands the marketing, the systems, the processes, the strategies, the entrepreneurship. [23:19]Recap Episodes Mentioned: 3277: The 3 Tools Of Professional Service Entrepreneurship 1855: How To Give Amazing Customer Service 2013: The SAME Things, The SAME Way, EVERY Time Next Steps: 🎓 Work On Your Game University Get structured, get paid → WorkOnYourGameUniversity.com 📧 Dre’s Daily Emails (Free) Clarity. Strategy. Execution. → WorkOnMyGame.com 🤖 Chat with DreGPT AI that thinks like Dre → DreAllDay.com/AI 🎧 Free Audiobooks The Third Day → ThirdDayBook.com/audible Mirror Of Motivation → MirrorOfMotivation.com/audible 📚 Claim Your Free Books The Third Day → ThirdDayBook.com Mirror Of Motivation → MirrorOfMotivation.com Sales Discipline System → SalesDisciplineBook.com Overseas Basketball Blueprint → BallOverseas.com How To Play As Well As You Practice → HoopHandbook.com/Free 💵 Support the Show CashApp → Cash.app/$DreBaldwin 📱 Connect with Dre Instagram → Instagram.com/DreBaldwin TikTok → TikTok.com/@WorkOnYourGame YouTube → YouTube.com/DreAllDay Twitter / X → X.com/DreAllDay Facebook → Facebook.com/WorkOnYourGameUniversity 🎙 All Episodes + Archive → WorkOnYourGamePodcast.com

Transcript

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0:00.0	marketing, management, operations, communications, and systems.
0:05.0	All these other things position you to do your artistry.
0:12.2	Work on your game.
0:13.7	Work on your game.
0:14.7	Work on your game.
0:16.4	This is Drey Baldwin, and Work on your game is the system that turns discipline
0:20.4	into dominance.
0:22.1	Today's topic is how service businesses drop the ball.
0:27.8	Now, I talked about service businesses and entrepreneurship and how it matters and what you should do if you are a service business entrepreneur. Not too long ago. Episode 3277,
0:40.6	the three tools of professional service entrepreneurship is episode was not that long ago.
0:46.6	Episode 1855, how to give great customer service. Now, I talked about service businesses and other
0:51.9	aspects even when it wasn't the main topic of the episode, but there is something that happened recently in my life that I'll use as an example here to frame why I'm coming back to this because I see this happening a lot in service businesses. People simply dropping the ball and losing opportunities and losing money as a result of dropping the ball. That's the reason why this is the topic. So let's get into what this means. So I'll tell you this story.
0:56.0	So this guy, we'll just call him Mary.
1:14.5	It's not his real name. But Larry is an interior decorator. And that's also not his real job. But I'm protecting his
1:20.3	identity at least for now. So Larry was sent to me as a referral. And I called this guy. It was told to me by someone who I trust that Larry is
1:31.4	great for the service that you need Dundra. So call Larry. This person said to me, I'm going to
1:36.5	text Larry and tell Larry that you're going to call him. I texted Larry first. So I told that
1:41.8	person text Larry and tell Larry that I'm going to text
1:44.2	them. They said, okay, they did it. I text Larry to tell him what I was looking for and say,
1:48.5	hey, you probably knew that such and such told you that I was going to text you because I'm
1:51.7	looking for X, Y, Z because Larry had already verified to the person who referred him to me that
1:58.3	he could do what I was looking for. And again, I noticed a lot of service. And he basically,
	...

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