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The Futur with Chris Do

327 - The Top 5 Ways to Lose Existing Clients - With Chris Do

The Futur with Chris Do

The Futur

Design, Self-improvement, Education, Business, Marketing, Arts

5976 Ratings

🗓️ 12 February 2025

⏱️ 8 minutes

🧾️ Download transcript

Summary

In this quick yet impactful solo episode, Chris Do outlines the five biggest mistakes creatives make that risk losing their clients. From the pitfalls of poor responsiveness and inflexibility to the dangers of unclear processes and taking client relationships for granted, Chris offers practical advice on how to safeguard and nurture these valuable connections. He emphasizes the importance of keeping clients informed, creating inclusive communication, and consistently engaging in dialogue to ensure alignment and trust. This episode provides essential insights for creatives aiming to build lasting client relationships and avoid common missteps.

Timestamps:

(00:00) Introduction to solo episode

(00:38) Importance of client retention

(01:00) Mistake 1: Lack of responsiveness

(01:51) Mistake 2: Inflexibility and resistance to input

(03:00) Mistake 3: Unclear process or next steps

(04:13) Mistake 4: Expecting clients to speak “creative language”

(05:39) Mistake 5: Taking relationships for granted


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Transcript

Click on a timestamp to play from that location

0:00.0

Hey everybody, Chris here.

0:01.2

We're trying something a little bit different than what we normally do for the podcast.

0:04.8

We're doing solo episodes.

0:05.9

These are shorter, more contained.

0:07.6

Built around certain themes and questions, I think, are very relevant for us to be talking about.

0:11.4

So wherever you're listening to this, however you're seeing this,

0:13.5

let us know in the comments and the feedback, what you think.

0:16.6

And we'll make some adjustments.

0:40.5

You can't. and we'll make some adjustments. Welcome to a super short episode of the future.

0:44.4

Today we're going to talk about the five things that creatives do to lose clients,

0:45.8

clients that are so hard to get.

0:49.9

Some of the best ways that you can lose a client, and you have to keep in mind it's really hard to get a client in the first place, so you need to treat them like the gold that they are,

0:54.1

especially when you're young and you feel like you're God's gift to whatever it is that you do,

0:59.0

then you can take it for granted and think, well, I'm the gift and they should be so grateful to work with me.

1:04.4

A is when you're not being responsive.

1:06.7

That's one of the best ways to lose a client.

1:08.3

When they ask you for something and it takes hours, days, weeks for you to respond. For whatever reason, that should never happen. I don't mean to say

1:16.1

you're on their beck in call and there's a hotline to your personal phone, but you should have

1:20.4

systems in place that people are responding. And sometimes when you don't have a really good

1:24.0

answer, the best response is just to say, received, we are processing,

1:28.4

I will get back to you as soon as I have a good answer for you.

1:31.0

So just make sure responsiveness is something that I use to measure

...

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