326: Managing Sellers with Confidence
Hustle Humbly Podcast
Alissa Jenkins & Katy Caldwell
4.9 • 914 Ratings
🗓️ 3 November 2025
⏱️ 63 minutes
🧾️ Download transcript
Summary
Managing your sellers doesn't have to feel like herding cats — or losing your mind. In this episode, we're diving deep into seller client management and giving you the tools (and mindset) to confidently take charge of every stage of the listing process.
From deciding whether you even want the listing, to coaching your seller through prep, pricing, updates, negotiations, and closing — this episode covers it all. And yes, we even tackle what to do when your seller flat-out ignores your advice or refuses to clean up their clutter (it happens).
This episode was born from your questions — we noticed a theme: y'all are struggling with seller management, and we are here to help. We structured this chat to walk through each step of the seller experience, from first contact to final key handoff, with mindset reminders and real-world solutions for the most common challenges agents face.
If you've ever second-guessed whether to take a listing, worried about pricing too high, or stressed about communicating with a ghosting seller — this one's for you.
Here's what we cover in this episode:
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How to decide if you should even take the listing
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Why mindset matters more than you think
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Setting expectations around budget, prep, and condition
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Giving honest advice without hurting feelings
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Managing sellers during staging, photos, and price drops
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How to provide regular updates that actually work
Key Quotes & Takeaways
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"Ask yourself: do you actually want this listing? If not, it's okay to walk away." — Katy
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"We're not here to be doormats. You can be kind and still be in charge." — Alissa
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"Your seller only moves every 10 years. You do this every day. Be the professional." — Katy
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"The market will tell you what the right price is. Don't be afraid of the data." — Alissa
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"If you're not updating your sellers, they think you've disappeared." — Katy
Products, People & Previous Episodes Mentioned:
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Episode 183: How to Sell a House
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Episode 276: How to Stage Your House
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Episode 73: Building a Staging Closet
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Episode 65: Contingency Planning for Buyers/Sellers
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Music:
Straight A's by Conner Price
The Good Life by Summer Kennedy
Transcript
Click on a timestamp to play from that location
| 0:00.0 | you have to beat them to it you need to be communicating with them before they reach out to you |
| 0:07.9 | saying any update we haven't heard from you in two weeks and your sellers are more disappointed |
| 0:16.2 | that they didn't hear from you not that the house't sell. If you have 10 listings and you are not |
| 0:24.5 | doing a good job with them, you're hurting your reputation with every single listing that you take. |
| 0:31.8 | You're supposed to be facilitating this transaction. Yeah, you're not just letting them autopilot. |
| 0:36.9 | You do not want to wake up to |
| 0:39.0 | surprises the day before closing because you didn't check yet. If your seller starts behaving badly now, |
| 0:46.6 | it's going to be really unpleasant for you. Hi y'all. Welcome to Hustle Humbley. It's Alyssa and |
| 0:53.6 | Katie, and we are two active realtors in the Baton Rouge market. |
| 0:57.0 | We work for two different companies where we should be competitors, but we have chosen community over competition. |
| 1:02.1 | The goal of our podcast is to encourage you to find your own way in business. So stop comparing yourself and start embracing your strength. |
| 1:11.7 | Hi, Alyssa. |
| 1:12.2 | Hey, Katie. |
| 1:19.5 | Welcome to episode 326, an important discussion on seller client management with a little bit of mindset mixed in. |
| 1:20.8 | Yes, lots of mindset. |
| 1:22.7 | So let's back this up. |
| 1:25.3 | We were consolidating our ideas list and there were lots of miscellaneous things |
| 1:29.8 | in this realm and then we asked for Q&A and there were a lot more miscellaneous things in this realm. |
| 1:35.9 | Which let us know that you out there are struggling with managing your sellers in this market. |
| 1:42.5 | Right. And at every step of the process. No doubt. A side note, all of our top episodes are about listings or sellers. Oh. You didn't know that, did you? I did not. So it's a topic that's highly listened to. Okay. Okay. Now continue. People need the most help here. You did a lot of work to structure this in a way that would |
| 2:01.2 | make sense. Yes. And also, episode 183, we recorded as a guide for the consumer on how do you sell a house. |
| 2:12.5 | Right. And we recorded it in such a way that you could just share it with your people to listen to as a resource. And we have a few other episodes that we're going to share with you as well. I like that one. In case you just can't find a way to manage your client, let us do it for you. Yeah, we will help you manage your client. We're happy to help. Yes. Happy to help. Is that when like it's just a whole guide on selling though? |
... |
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