meta_pixel
Tapesearch Logo
Log in
Modern Craftsman

#318 Leveraging Customer Feedback with John Walker

Modern Craftsman

Modern Craftsman

Reno, Architect, Business, Projectmanager, Careers, Newconstruction, Homerenovation, Build, Interiordesigner, Carpentry, Construction, Builders

4.91.1K Ratings

🗓️ 24 June 2024

⏱️ 76 minutes

🧾️ Download transcript

Summary

John Walker, the CTO of Buildertrend, discusses how he leverages customer feedback to improve their construction management software, while Nick Schiffer and Tyler Grace debate best practices for running profitable construction businesses and adopting new technologies.

The Modern Craftsman:

linktr.ee/moderncraftsmanpodcast

Find Our Hosts:

Nick Schiffer

Tyler Grace

Podcast Produced By:

Motif Media

Tyler's Top Blogs:

How I Started My Business

Books that Build

Site Protection Principles

My Preconstruction Process: Part 1

Becoming Proficient in Multiple Trades

Transcript

Click on a timestamp to play from that location

0:00.0

Tyler, today we got John from Builder Trend, C. T. T.O. Do you know what that is?

0:12.0

I don't. I had to look it up. Chief technical officer.

0:16.0

I figured it was something along the lines. Yeah. Everyone's screaming at their radio right now.

0:23.2

Well, I still don't even understand what CFO CEO are exactly,

0:28.1

so I'm just like I'm just grouping it in along that same thing. You could use AI and it will tell you the the difference

0:35.0

between all of them it's true but so John joins us today we're talking about

0:40.3

his role in build a trend and how it's been a big push or big change for the company

0:48.0

and how he's looking to grow the business and really leverage customer feedback in doing so.

0:55.0

Yeah, I really enjoyed speaking with him.

0:58.0

I had like a list of questions I want to get into,

1:01.0

took a little bit of a different direction which I'm perfectly

1:06.3

fine with and I think that it was very valuable very useful but as always so much of, Blake, he's a software engineer by trade, and so much of the information and the problems and what they're looking to solve within his industry is similar to hours.

1:24.0

So it's really cool to see Builder Trend bring him in with his experience and what he's doing

1:29.5

and be able to really like cross that over to the the construction market and be able to help them.

1:36.5

So it was neat to hear the problems, the struggles, why they actually brought him in and

1:41.1

how much of what he's doing to try and help solve problems

1:45.4

and determine solutions for their product is people-based.

1:51.8

So I think you guys will enjoy this one. I did.

1:54.0

And this podcast is brought to you by Anderson Windows.

1:56.0

If you're aiming to elevate your projects with the standout feature, look no further than

1:59.2

Anderson's folding out swing doors. These impressive doors can span up to 48 feet wide and reach up to 10 feet tall, creating a grand entrance that's sure to impress.

2:08.6

The top punk system ensures smooth and easy operation, making installation and daily use of breeze.

...

Please login to see the full transcript.

Disclaimer: The podcast and artwork embedded on this page are from Modern Craftsman, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Modern Craftsman and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.

Copyright © Tapesearch 2025.