#316: How People, Process, and Platforms Affect the Employee Experience, with Joe Berger, WWT
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
The Agile Brand
4.9 • 113 Ratings
🗓️ 16 January 2023
⏱️ 23 minutes
🧾️ Download transcript
Summary
Today we’re going to talk about how the people, process, and platforms of a great Employee Experience translate into a great Customer Experience.
To help me discuss this topic, I’d like to welcome Joe Berger, Area Vice President, Digital Experiences at World Wide Technology.
Resources
World Wide Technology website: https://www.wwt.com
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Transcript
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| 0:00.0 | Welcome to season five of the Agile Brand with Greg Kielstrom, where we talk with enterprise |
| 0:06.7 | and technology platform leaders about the people, processes, and platforms that make marketing |
| 0:11.7 | and customer experience successful, scalable, and sustainable. |
| 0:16.0 | This is what creates an Agile Brand. |
| 0:17.9 | I'm your host, Greg Kielstrom, advisor and consultant for Fortune 1000 Marketing and |
| 0:22.5 | CX leaders and teams as principal and chief strategist at GK5A and bestselling author |
| 0:29.2 | keynote speaker, entrepreneur, and Agile certified coach. |
| 0:33.6 | The Agile Brand podcast is brought to you by TechSystems, an industry leader in full stack |
| 0:38.0 | technology services, talent services, and real world application. |
| 0:42.8 | For more information, go to tksystems.com. |
| 0:47.4 | To sign up for the Agile Brand newsletter and get the latest insights and articles on |
| 0:51.1 | marketing technology and CX, or to purchase a copy of my latest book, House of the Customer, |
| 0:57.1 | go to GregKielstrom.com. |
| 0:59.2 | You can also find all my books on Amazon and other retailers, and now on to the show. |
| 1:06.0 | Today we're going to talk about how the people, process, and platforms of a great employee |
| 1:09.9 | experience translate into a great customer experience. |
| 1:13.7 | To help me discuss this topic, I'd like to welcome Joe Berger, Area Vice President, |
| 1:17.9 | Digital Experiences at Worldwide Technology. |
| 1:20.2 | Joe, welcome to the show. |
| 1:21.5 | Hey, Greg, thanks for having me. |
| 1:23.4 | Yeah, absolutely. |
| 1:24.4 | Looking forward to talking about this with you. |
... |
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