#31: Koula Callahan—How to Conduct a Great Exit Interview

The StoryBrand Podcast

StoryBrand.com

Business, Marketing

4.7 • 2K Ratings

🗓️ 2 August 2021

⏱️ 26 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

When one of your team members decides to leave your company, even for the best reasons, it is crucial to conduct a great exit interview. Without one you are missing an opportunity to collect valuable feedback for improving how you hire and retain top talent.

Today Don, J.J. and Koula discuss exactly what's needed in an effective exit interview and provide a list of strategic questions to capture honest feedback while also positioning your team member to leave with a great sense of closure.

Sadly, today's conversation also acts an exit interview for our co-host Koula Callahan. Koula is truly a foundational pillar at Business Made Simple and is off to new and fantastic opportunities! But before she leaves, we are extremely grateful she has allowed this personal conversation to air on the podcast, giving you an inside look at how to craft and conduct a great exit interview.

Take the mystery out of growing your business and go to BusinessMadeSimple.com. For only $275 annually you'll get instant unlimited access to all of our online courses, including our signature course, How To Grow A Business, plus live coaching events with Donald Miller every month. Take the mystery out of growing your business today at BusinessMadeSimple.com.

Transcript

Click on a timestamp to play from that location

0:00.0	You're listening to Business Made Simple with Donald Miller,
0:02.4	Kool-A-Calhan, and Dr. J.J. Peterson.
0:04.7	J.J. Kool and I are actually going to coach you
0:08.6	through how to give an exit interview.
0:10.7	Now, this is a healthy person leaving a healthy company,
0:13.2	so it's the best possible exit interview.
0:15.8	This conversation is extremely important for several reasons.
0:18.8	One, is it gets you feedback on why the person would leave.
0:22.4	There are blind spots in your company that you aren't seeing.
0:25.5	The other thing it does is it gives the person who's leaving
0:28.8	a healthy sense of closure.
0:31.2	Now, with that, I've got to tell you,
0:33.3	today's exit interview is actually a real exit interview.
0:37.7	Sadly, this interview is with Kool-A-Calhan.
0:41.1	One of our co-hosts on the podcast,
0:43.0	one of the co-presenters at our workshops,
0:45.2	a foundational pillar,
0:47.5	beloved member of our team,
0:49.7	is moving on to better and higher opportunities.
0:53.2	And we are grateful that she spent time with us
0:56.3	and are extremely excited about where she's going to go next.
0:59.9	But as you listen in, as a team leader,
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from StoryBrand.com, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of StoryBrand.com and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.