What are some of the strategies that you teach that some of the listeners can use in their life? I want to keep this simple. So I came up with this framework called Compassionate Curiosity. It's a simple three-part framework because I recognize that under pressure, you're not going to remember anything else. So I wanted to simplify this. So you could use it internally for emotion management, but also externally in the conversation with the other person. Step one is acknowledge and validate the emotions in order to lower the emotional temperature of the room. Step two is get curious with compassion. So we're going to ask open-ended questions with a compassionate tone to empathize, build rapport, and understand what the challenge is. And then step three is use joint problem solving. It's not me versus you. It's you and me versus the problem.

We're going to work together to try to figure this out. If they get emotional again, you just cycle back

to step one. So it allows you to know what to say and when to say it without having to feel

forced to stick within a rigid framework. I'm on this journey with me. Each week when you join me,

we are going to chase down our goals.

We'll overcome adversity and set you up for a better tomorrow.

I'm ready for my close up.

Hi and welcome back.

I'm so excited for you to meet our guest this week.

Kwame Christian, he's a first generation Caribbean American from Ohio, transformed his life through a negotiation course and law school, revealing that negotiation is a learnable skill.

This discovery led him to excel in negotiation competitions win national awards and ultimately found the American Negotiation Institute.

His personal journey from a people pleaser to a master negotiator is relatable,

inspiring and resonates deeply with audiences, empowering them to handle challenging conversations

confidently. You know, we love that. He's a bestselling author, keynote speaker, and CEO of the

American Negotiation Institute. His top negotiation podcast, Negotiate Anything, Your Girl was just on it,

has over 15 million downloads in 180 plus countries. His TEDx talk, negotiate anything, your girl was just on it, has over 15 million downloads in

180 plus countries. His TEDx talk, finding confidence in conflict, has 650,000 views. That's

more than mine. Well, his books, finding confidence and conflict and how to have difficult

conversations about race are both bestsellers. They've made significant impact. He's a top LinkedIn voice. Been featured in Forbes, NPR, USA Today, NCNBC. Kwame, thank you for being here today with us. Heather, thank you for that introduction. Thanks for having me. I'm excited for this one. Oh my gosh, I'm excited for you to be here too. Okay, so let's take it back. Wait a minute. People pleaser. You were an OG people pleaser. Tell me about that and how you took the corner.

Yes. And I think a lot of times people look at me now and they don't believe it.

So the thing is for me right now, when it comes to the confident communicator I am, I was not born this way.

I was built this

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