3 More Questions (Tom Nolan) with David Novak and Koula Callahan
How Leaders Lead with David Novak
David Novak Leadership
4.8 • 596 Ratings
🗓️ 21 October 2024
⏱️ 14 minutes
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| 0:00.0 | Welcome to How Leaders Lead. I'm Kula Callahan, here to bring you another edition of three more questions with David Novak. |
| 0:05.9 | David, it's great to be with you today. We've got a fun conversation on our hands today. |
| 0:10.8 | Absolutely. It's with Tom Nolan, the CEO of Kendra Scott. And Tom is the leader I really admire because he leads the right way. |
| 0:19.6 | I mean, he really believes in people, cares about people, |
| 0:22.6 | and is passionate about making sure that he serves them versus them serving him. And I think |
| 0:29.5 | he really gets what leadership is all about. I totally agree, David. He actually says in the |
| 0:33.9 | episode that his employees are his boss. And even though he's a CEO, that's truly |
| 0:39.1 | how he functions in his role. He is there to serve his people and really truly believes that |
| 0:45.6 | connections with your employees and connections with your customers is what is actually going |
| 0:51.0 | to make the biggest difference on the bottom line. Yeah, I think the real |
| 0:54.1 | difference, Kula, with Tom, is that, you know, a lot of people say it, but he actually walks the |
| 1:00.3 | talk. I mean, this guy is a guy who really backs up what he says with action. And I think that's |
| 1:07.3 | what really makes him special. And if you're listening to this and hearing about connection, you know, you might be thinking, that's sweet. Like making connections with your |
| 1:14.9 | customers and employees is like a good thing to do. But when we say that it's what has driven |
| 1:20.0 | results for Kendra Scott, they have experienced double digit growth for 44 months in a row. |
| 1:27.4 | All 44 of those months, by the way, Tom Nolan has been |
| 1:30.5 | CEO. So this is a style of leadership that not only creates a really great work environment |
| 1:35.6 | for your people, but really does drive those bottom line results. And you know, Kula, |
| 1:40.6 | anybody in retail knows that if you get double digitdigit same store sales growth, you know, |
| 1:47.4 | 44 months in a row on that you are just kicking some major league butt. |
| 1:51.7 | Exactly, exactly. |
| 1:53.0 | And David, I'm excited to get your take on some of the concepts that you and Tom talked about |
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