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How Leaders Lead with David Novak

3 More Questions (Bernie Marcus) with David Novak and Koula Callahan

How Leaders Lead with David Novak

David Novak Leadership

Entrepreneurship, Business, Management

4.8596 Ratings

🗓️ 30 January 2023

⏱️ 19 minutes

🧾️ Download transcript

Summary

Welcome back to 3 More Questions, an episode series where we continue the conversation that we started last week with our featured guest. On this episode, we're talking about our interview with Bernie Marcus, Co-founder of The Home Depot, to learn even more about how to do what's GREAT for customers. If you want a simple plan to improve as a leader, you can get one here for free — https://howleaderslead.com/plan

Transcript

Click on a timestamp to play from that location

0:00.0

Welcome to How Leaders Lead. I'm Kula Callahan, here to bring you another edition of three more questions with David Novak. David, I am so excited about our conversation today because we're diving deeper into your episode.

0:16.3

Hey, hey, hey, hey, hey, before you get into that, I got to say something to you. What do you have to say?

0:21.1

Happy birthday. Thank you. You know, I mean, that's unbelievable. It's your birthday and you're thinking to go straight to work and not even take time to celebrate it. You know, I might even sing for it if you like, happy birthday, do you? No, I won't do that. Hey, I appreciate that. Thanks, David. It feels good to be young and celebrated.

0:39.5

You didn't have to say that. Hey, I appreciate that. Thanks, David. It feels good to be young and celebrated.

0:39.5

You didn't have to say that young part, okay?

0:42.8

But you are pretty young.

0:44.2

I agree with that.

0:45.3

But I think I'm not going to tell everybody how old you are, but that was a nice day.

0:49.7

Had to sneak one in there.

0:51.0

Okay, today we're talking about your conversation with the legendary Bernie Marcus.

0:56.3

And I have to tell you, this podcast episode is so savage.

1:01.8

I mean, the guy's 93 years old, but you would think he's younger than you,

1:06.0

the way he talks about people and how he's run his successful business.

1:10.0

Well, I am younger than Bernie Marcus, but I have to tell you, I don't think my mind is younger than his, you know, and I think that's the point that you're making. And, you know, I just love it when I see people who just keep attacking life and keep learning and keep trying to make a difference. And he just wrote this book, and one of the things he really wants to talk about is how to be a great philanthropist because he is renowned for all the great

1:32.2

things that he's doing in the world. So I just love the fact that Bernie Marcus is really trying

1:37.2

to share his learnings. And he did it on this podcast in addition to his book. So, you know, really,

1:42.7

really fun. It was very fun. And I'm excited

1:45.7

to get your insights on some of the things that you talk to Bernie about. So let's just go

1:51.2

ahead and get into it. All right. Let's go. All right. Question number one. Bernie was the co-founder

2:00.1

of Home Depot. And he was adamant about putting the customer first.

2:04.5

I love what he says in the interview.

2:06.0

He said, we don't own customers.

...

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