#276: Using AI to Improve the Customer Experience, with Deon Nicholas, CEO and Co-Founder of Forethought
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
The Agile Brand
4.9 • 113 Ratings
🗓️ 6 September 2022
⏱️ 22 minutes
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Summary
Today we’re going to talk about using Artificial Intelligence to improve the Customer Experience. To help me discuss this topic, I’d like to welcome Deon Nicholas, Co-Founder and CEO, Forethought, and who previously built products and infrastructure at Facebook, Palantir, Dropbox.
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Transcript
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| 0:00.0 | Welcome to season four of the Agile Brand with Greg Kielstrom, where we discuss business |
| 0:05.6 | agility through customer experience, employee experience, and digital transformation. |
| 0:10.4 | I'm your host, Greg Kielstrom. |
| 0:12.6 | The Agile World podcast is brought to you by TechSystems, an industry leader in full stack |
| 0:17.0 | technology services, talent services, and real world application. |
| 0:21.2 | For more information, go to techsystems.com. |
| 0:24.1 | To read more about the topics discussed on this show, you can go to my website at GregKielstrom.com |
| 0:29.5 | and read my latest articles, or get a copy of my latest book, Meaningful Measurement of |
| 0:34.0 | the Customer Experience, now available on Amazon and other retailers. |
| 0:40.6 | My name is Greg Kielstrom, and I'm the host of the Agile Brand podcast. |
| 0:44.1 | Today we're going to talk about using artificial intelligence to improve the customer experience. |
| 0:49.2 | To help me discuss this topic, I'd like to welcome Dion Nicholas, co-founder, and CEO |
| 0:54.2 | of Fourth Thought, and who previously built products and infrastructure at companies |
| 0:57.9 | like Facebook, Palantir, and Dropbox. |
| 1:00.7 | Dion, welcome to the show. |
| 1:02.8 | Thanks, Greg. |
| 1:03.8 | Excited to be here. |
| 1:04.8 | Thanks for having me. |
| 1:05.8 | Yeah, absolutely. |
| 1:06.8 | Looking forward to talking about this subject with you. |
| 1:08.0 | So why don't we start by giving a little background on yourself as well as what led you |
| 1:12.2 | to be a founder of Fourth Thought? |
... |
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