271: How to Increase Your Conversational Intelligence, with Judith Glaser

Coaching for Leaders

Dave Stachowiak

Education, Business, Management, Self-improvement, Careers

4.8 • 1.6K Ratings

🗓️ 14 November 2016

⏱️ 38 minutes

🔗️ Recording | iTunes | RSS

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Summary

Judith Glaser: Conversational Intelligence Judith Glaser is an Organizational Anthropologist. She is one of the most pioneering and innovative change agents, consultants, and executive coaches, in the consulting industry and is the world’s leading authority on Conversational Intelligence, Neuro-innovation, and WE-centric Leadership. She is a best-selling author of seven business books including her newest best seller Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results*. Key Points Great conversation leads to great relationships, which leads to great culture. Level I conversations are about resistance Level II conversations are about “wait and see“ Level III conversations are about co-creation When we are threatened by others, cortisol can linger for 26 hours. Children have the same capacity for conversational intelligence that adults do, but only if we have the courage to nurture their growth. Resources Mentioned Conversational Intelligence* by Judith Glaser Conversational Intelligence website Special Note Sadly, Judith passed away in 2018 after a long battle with cancer. You can read about her life's work at The CreatingWE Institute. Related Episodes How to Listen When Someone is Venting, with Mark Goulston (episode 91) How To Address Difficult Conversations, with Bonni Stachowiak (episode 161) How to Start a Conversation With Anyone, with Mark Sieverkropp (episode 177) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Transcript

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0:00.0	You've heard about IQ and you've heard about emotional intelligence, but have you considered how to improve your conversational intelligence?
0:09.5	On today's episode, how to build Conversational Intelligence to Build Trust and Get Results.
0:16.2	This is Coaching for Leaders, Episode 271.
0:20.8	Produced by Innovate Learning, Maximizing Human Potential.
0:29.0	Greetings to you from Orange County, California.
0:32.8	This is coaching for leaders, and I'm your host,
0:35.4	Dave Stahoviac.
0:37.4	Leaders aren't born.
0:39.4	They're made.
0:40.4	And this weekly show will give you access to the practical wisdom that will empower you to become a better leader.
0:48.0	And if you've been listening to the show for any length of time, and even if you're just tuning in for the first time, you undoubtedly
0:54.2	know the importance of leaders having great conversations.
1:00.5	And even though almost all of us recognize the importance of great conversation and the importance of communication,
1:08.0	many of us still struggle with it.
1:11.0	And while we've heard about things like intellectual intelligence
1:15.3	and emotional intelligence over the years and many of us have worked on those very, very
1:20.5	intentionally, most of us haven't heard about conversational intelligence and that's why I am really thrilled to welcome my guest today who is going to teach us about conversational intelligence and that is
1:34.5	Judith Glazer. She is an organizational anthropologist and she's one of the
1:39.3	most pioneering and innovative change agents, consultants, and executive coaches in the consulting industry,
1:45.3	and is the world's leading authority on conversational intelligence, neuroinnovation, and
1:51.0	we-centric leadership. She's a best-selling author of seven business
1:55.0	books including her newest bestseller conversational intelligence how great
	...

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