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The Rest Is Money

267. Can AI save the public sector?

The Rest Is Money

Goalhanger

Politics, Business, News

3.61.1K Ratings

🗓️ 5 April 2026

⏱️ 36 minutes

🧾️ Download transcript

Summary

What difference would wider adoption of AI have in our struggling public services? Is it the answer to the UK productivity problem? Why does the government struggle to "buy British" when it comes to tech? And could a simple software fix save frontline workers 8 hours of admin a week? In this episode, Robert and Steph are joined by Alex Stephany, the CEO of Beam, a British ‘GovTech’ success story used by two-thirds of UK councils. Alex tells us how it works, but also why the government procurement system is holding back companies like his. The Rest is Money is brought to you by Octopus Energy, Britain’s smart energy pioneer. Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠the⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠restismoney@goalhanger.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@TheRestIsMoney⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@TheRestIsMoney⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ TikTok: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@RestIsMoney⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Advertise with us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Partnerships@goalhanger.com Learn more about your ad choices. Visit podcastchoices.com/adchoices

Transcript

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0:00.0

That narrative somewhat holds us back.

0:04.0

There is a general risk aversion in the public sector and some of that makes sense because there are serious human risks associated with deploying AI in these contexts.

0:13.0

But you're saying there nonetheless, despite the fact that there hasn't been a problem of that, so you understand the risk aversion.

0:19.0

Probably one of the most consequential technology decisions that the MOJ has made in years, if not decades,

0:25.6

tested our technology, then told us they're building their own technology.

0:29.6

The sort of the safety level is not just about, you know, which is better, which is safer.

0:33.6

You have to hit this tipping point, I think, where people are so very, very reassured

0:39.7

before they hit the accelerator pedal on it.

0:53.2

Hello, welcome to the rest is Money with me, Robert Perston.

0:56.9

And with me, Steph McGovern.

0:58.3

Now, today we are talking about AI being used in council services.

1:05.8

We've got the CEO of BMON, Alex Stephanie.

1:08.8

And he's really interesting because he's developed this business,

1:11.3

which the tech of it is used by two thirds of councils to help them be more productive. So basically

1:19.5

what this beam technology does is it documents meetings and then it kind of powers advice

1:25.5

and insights for those working in areas like working with

1:29.7

helping people find jobs or helping people who are homeless find somewhere to live.

1:35.2

And those are the types of people who are dealing with lots of information being thrown at them

1:39.4

and not much time to then process it all and write the correct documentation needed to get them

1:45.5

on the right track. So it's basically doing all the admin work that often holds people back.

1:50.0

And it's a business that he's seen really grow. And as I say, two thirds of councils are using it.

1:55.6

But what's interesting about talking to him, Robert, is what I want to is what I want to call it when it comes to trying

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