#258: Healthy Organizational Cultures with Gary David, Bentley University

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

The Agile Brand

Business, Marketing

4.9 • 113 Ratings

🗓️ 5 July 2022

⏱️ 25 minutes

🔗️ Recording | iTunes | RSS

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Summary

Today we’re going to talk about experience design from a systems perspective and what creates a healthy organizational culture. To help me discuss this topic, I’d like to welcome Gary David, Professor of Sociology, Information Design, and Corporate Communication at Bentley University.

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Transcript

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0:00.0	Welcome to season four of the Agile Brand with Greg Kielstrom, where we discuss business
0:05.6	agility through customer experience, employee experience, and digital transformation.
0:10.4	I'm your host, Greg Kielstrom.
0:12.6	The Agile World podcast is brought to you by TechSystems, an industry leader in full stack
0:17.0	technology services, talent services, and real world application.
0:21.2	For more information, go to techsystems.com.
0:24.1	To read more about the topics discussed on this show, you can go to my website at GregKielstrom.com
0:29.5	and read my latest articles or get a copy of my latest book, Meaningful Measurement of
0:34.0	the Customer Experience, now available on Amazon and other retailers.
0:40.2	My name is Greg Kielstrom, and I'm the host of the Agile Brand podcast.
0:43.8	Today we're going to talk about experience designed from a systems perspective and what
0:47.6	creates a healthy organizational culture.
0:50.5	To help me discuss this topic, I'd like to welcome Gary David, professor of sociology,
0:55.3	information design, and corporate communication at Bentley University.
0:59.2	Gary, welcome to the show.
1:00.7	Thanks for having me.
1:01.7	Yeah, looking forward to talk about this with you.
1:03.8	Why don't you start by giving a little background in yourself as well as what you're currently
1:07.6	doing?
1:08.6	Sounds good.
1:09.6	And it's been a weird journey into this space.
1:12.2	I got my PhD in Detroit, Michigan, back in 1999, and during that time, I was doing my
	...

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