255 - Support Amids the Holiday Chaos
The Jesse Mecham Show
YNAB
4.7 • 1.1K Ratings
🗓️ 19 December 2016
⏱️ 2 minutes
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Summary
A shout-out to our support team that's teaching people to budget all through the holiday season!
Transcript
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| 0:00.0 | Hello, Winebbers my name is Jesse Meek, and this is podcast number 255 for Wienab, where we teach you four rules to |
| 0:15.1 | help you stop living paycheck to paycheck, get out of debt and save more money. |
| 0:20.4 | This is going to be a short little blurb. |
| 0:21.7 | I just want to give a shout out to our support reps. |
| 0:24.8 | We hired some temporary support reps for this coming January where everything goes crazy because |
| 0:30.4 | everyone has New Year's resolutions. Two of them, one of them is to fix their |
| 0:34.2 | finances and the other one is to become more fit. |
| 0:37.4 | And those two resolutions seem to dominate and we fit squarely in that first resolution. People want to fix their finances and we fit squarely in that first resolution. |
| 0:43.2 | People want to fix their finances and we know exactly how to do that. |
| 0:47.1 | We have the teaching, we have the tool, we just need a little bit of motivation from those people that are looking to adopt it. But that's |
| 0:57.8 | why we have the support rep boost that I've talked about. We're going to see that a lot in January, but we've also shut down. |
| 1:06.7 | We, I don't mean the business shut down, but no one |
| 1:13.2 | is working right now except our dedicated support crew |
| 1:14.0 | and then the full-timers also pick one day from the holiday break where they will |
| 1:18.0 | work and uh... basically get a taste of what it's like to work on the front lines right in our support |
| 1:24.3 | Q having conversations with wonderful customers and we do that as a way to |
| 1:29.3 | help everyone kind of get a different perspective, regain perspective sometimes. |
| 1:34.7 | Anyway, I just want to give a shout out to our support reps that are working tirelessly |
| 1:38.6 | during the holiday season to make sure that we respond quickly to customers, that we have pleasant conversations, |
| 1:45.0 | that we teach them a better way to budget, and help them be more successful with their finances. |
| 1:51.0 | If we can help you at all, don't hesitate even during the holidays to ride in. |
| 1:55.0 | We will still give you a very speedy response. |
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