245: Should You Give a REFUND?
The Chris Harder Show
Chris Harder
4.9 • 1.5K Ratings
🗓️ 11 July 2019
⏱️ 21 minutes
🧾️ Download transcript
Summary
In This Episode You Will Learn About:
- The guidelines to follow when deciding when to give a refund
- Being extremely customer-service ordinary
- Being obligated to stand behind your return policy
- Having a clearly-defined refund policy
- Needing unbreakable boundaries
- Enforcing with consistency
Resources:
- Nordstrom Customer Service
- Free training videos: fortheloveofmoney.com/free
- Money Principles
Show Notes:
Today, I'm weighing in on the age-old question of "Should you give a refund?" This is obviously aimed at the entrepreneurs, or anyone that provides a product or service. This episode is going to be the end-all, be-all decision-making guideline so you don't have to panic over making the call.
The reason most people struggle with this is because it deals with so many triggers: self-worth, money mindset, boundaries, reputation, and many more. You immediately default to all of the negative thoughts and then you end up making decisions from a place of panic, and that never leads to good decisions.
I want to share our personal set of guidelines when it comes to whether or not to give a refund. This will free you up so much!
Follow me on social media @ChrisWHarder on Instagram and check out www.ForTheLoveOfMoney.com
For the Love of Money is a production of Crate Media
Transcript
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| 0:00.0 | Each time you enforce your written agreement, |
| 0:04.4 | you're actually doing a loving act |
| 0:07.8 | by helping to demonstrate an important lesson |
| 0:11.6 | that that person needs to learn. |
| 0:13.0 | Welcome everybody, this is for the love of money, |
| 0:22.0 | where we are making you unapologetic about your |
| 0:25.3 | pursuit of success by sharing the tools, tips, and stories of those who have already |
| 0:30.4 | made it. My name is Chris Harder and each week I will bring you incredible |
| 0:35.3 | guests in order to prove that when good people make good money they do great things. that I like to call my two cents and today I'm going to be weighing in on the |
| 0:54.4 | age roll question of should you give a refund so this is really aimed at all of my |
| 0:59.3 | entrepreneurs out there or really anybody that serves anyone with a product or a service in the |
| 1:05.6 | customer service world but the bulk majority of my listeners are entrepreneurs |
| 1:10.5 | and this episode I gotta be be honest is going to become your end all be all |
| 1:16.2 | decision-making empowering set of guidelines so that you know you never have to panic |
| 1:21.8 | over this situation again because that's what |
| 1:24.2 | happens when people ask you for a refund you panic you see I coach a ton of |
| 1:29.6 | entrepreneurs in our masterminds in my one-on-one coaching when I speak like you name it |
| 1:36.5 | and one of the most common questions that I get is when should I give a refund for my |
| 1:42.1 | product or service and when should I hold my ground, right? |
| 1:46.3 | And it makes sense. |
| 1:47.3 | It makes sense that this is a great question because the reason why you guys struggle with this, |
| 1:52.1 | the reason why most guys struggle with this, the reason why most entrepreneurs struggle with this, |
... |
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