245. Sheila Heen — How to Master Difficult Conversations

The Game Changing Attorney Podcast with Michael Mogill

Michael Mogill

Management, Business, Marketing, Entrepreneurship

5.0 • 538 Ratings

🗓️ 12 March 2024

⏱️ 44 minutes

🔗️ Recording | iTunes | RSS

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Summary

Nearly every kind of feedback — whether you agree with it or not — can be used to help you grow. Sheila Heen knows this well. As the founder of Triad Consulting Group, professor of practice at Harvard Law School, and the co-author of Thanks for the Feedback: The Science and Art of Receiving Feedback Well and Difficult Conversations: How to Discuss What Matters Most, Sheila has spent nearly 30 years helping executive teams across the world work through conflict, repair working relationships, and make sound decisions together. In this episode of The Game Changing Attorney Podcast, Sheila and Michael Mogill discuss: The underlying structure and challenge of every difficult conversation The different types of feedback leaders can give — and what actually works How to raise tough issues and have productive conversations ---- Show Notes: 07:34 – The single most valuable skill you can have 14:57 – Defining difficult conversations 17:58 – How to navigate a tough talk 20:57 – Not everything is either/or 23:22 – Starting difficult conversations with a third story 29:35 – The 3 types of feedback 34:24 – Navigating sensitivity 38:44 – Front seat leader, back seat feedback 42:10 – What being a game changer means to Sheila Heen ---- Links & Resources Triad Consulting Group Harvard Law School Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen Occidental College The Harvard Negotiation Project Bruce Patton Mindset: The New Psychology of Success by Carol Dweck Getting It Done by Roger Fisher. John Richardson, and Alan Sharp Tesla The Game Changing Attorney by Michael Mogill ---- Listening to this episode but want to watch it? Check it out on Spotify. Do you love this podcast and want to see more game changing content? Subscribe to our YouTube channel. ---- Past guests on The Game Changing Attorney Podcast include David Goggins, John Morgan, Alex Hormozi, Randi McGinn, Kim Scott, Chris Voss, Kevin O’Leary, Laura Wasser, John Maxwell, Mark Lanier, Robert Greene, and many more. ---- If you enjoyed this episode, you may also like: #162 Kim Scott – Radical Candor: How to Be a Kick-Ass Boss Without Losing Your Humanity #166 John Maxwell #217 AMMA – The Key to Clarity in Business

Transcript

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0:00.0	When you're in a public place and someone is doing something irritating, like they're talking behind you in the movie, do you say something?
0:09.4	And some people will be like, definitely not.
0:12.1	I'll just be really, really mad and fume, but I'm not the kind of person who causes a problem.
0:16.9	And then other people will say, oh, I absolutely would say something because I would want someone to say something to me.
0:20.8	And I'm the kind of person who's very direct.
0:24.1	That's Sheila Heen, founder of Triak Consulting, professor at Harvard Law School and the New York Times bestselling author of difficult conversations, how to discuss what matters most.
0:33.0	And the only difference between those two is the story we're telling about who we are in doing what we're doing.
0:43.3	I'm Michael Logel, founder and CEO of Crisp, the nation's number one law from growth company.
0:48.0	I've built my business through practice, not theory.
0:50.9	Crisp started which is $500 to my name and has grown to over eight figures in revenue
0:54.8	over the last few years, earning a spot on the Inc. 500 list of the fastest growing private
0:59.3	companies in America.
1:00.6	Our approach has been to take everything we've learned about generating massive growth
1:04.0	within our own organization and help the country's most ambitious and committed law
1:07.7	from owners do the same for theirs.
1:09.5	In each episode of this podcast, I sit down with innovative market leaders from the legal
1:13.4	industry and beyond to learn from those who thrive in the face of adversity, challenge the
1:17.8	status quo, and define what it means to be a true game changer.
1:21.9	I sat down with Sheila Hean to discuss how to raise tough issues and have productive conversations,
1:27.0	how our feelings influence our thinking,
1:29.0	and the different types of feedback leaders can give and what actually works.
1:33.4	We actually need all three kinds of feedback to learn and grow, but they have really different
	...

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