233. 2 Ninja Conversation Hacks To Turn Pissed Off Clients into Raving Fans
The Fitness Business Podcast with Erin Dimond and Jordan Dugger
Erin Dimond and Jordan Dugger
4.9 • 670 Ratings
🗓️ 31 May 2021
⏱️ 32 minutes
🧾️ Download transcript
Summary
Raving fans are created through resolution, not attraction. Inevitably throughout your coaching career mistakes, miscommunication, and unfulfilled expectations are statistically bound to happen. It's how you address these issues and concerns that will tell the tail of your coaching career. Resolving a client's problem can potentially make them a raving fan forever. Listen how we teach our IFCA students how to address these issues.
Time Stamps:
(0:00) What You're In Store for Today
(0:52) Giveaway and 50% Off Virtual Event
(2:05) Text "Fitbiz" to 833-721-1564 for $100 off Virtual Ticket
(3:03) Conversations Frames for Pissed Off Clients
(4:28) Never Split the Difference
(7:55) The Karen's
(13:42) Tonality
(18:20) Use "I'm Sorry"
(22:43) Resolutions
(29:41) Virtual Tickets Still Available!
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Transcript
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| 0:00.0 | What's up guys. Welcome back. Aaron and I here. Today we're going to give you a fucking really valuable episode to help you create raving fans in your coaching business via understanding how to disarm potentially upset clients, clients who want to quit, clients who aren't sticking to the plan, how to use really, really proven tools that we've learned through a book called Never Split the Difference and how to mirror and label to disarm and win over dissatisfied clients. Um, take feedback more productively. What do you do |
| 0:25.5 | if a client wants to break a contract? How do you handle clients if it just goes to you? |
| 0:29.6 | And then some conversation hacks that'll help you in anywhere in life. It's kind of getting |
| 0:33.2 | your way and disarming the Karens, if you will. Yeah, no, really impactful episode that's taken |
| 0:37.9 | me a decade in my career and dealing with a lot of people and a lot of firsthand examples. So |
| 0:43.2 | we want to fill you in on that. It's going to be a great episode. And also remind you that if |
| 0:48.1 | you leave a review, we pick one lucky winner. And this week, we're going to do a $50 Amazon gift card. We do that weekly, as a matter of fact. |
| 0:56.7 | And we're going to sweeten the deal a little bit by adding 50% off your virtual ticket to the Impact Accelerator live. |
| 1:03.4 | So what you've got to do is you can do it on Spotify or iTunes, correct? Just iTunes. |
| 1:08.4 | On just iTunes. Okay. So sorry if you're an Android user, |
| 1:12.2 | fuck off. I think that's our rule. You know what? If you don't have iTunes, leave it on Spotify, |
| 1:16.4 | send it anyways, we'll count it. Yeah. So what you have to do is you have to leave the review, |
| 1:20.6 | screenshot it, send it to the FitBiz podcast Instagram page so that we know who you are. And from there, we will select. We will |
| 1:29.3 | announce the winner. You'll get your $50 gift card and 50% off your virtual ticket to the event. |
| 1:34.3 | That's right. And just so you know where to send it, the FitBiz podcast page, the handle is |
| 1:39.3 | fit or the underscore FitBiz F-I-Z underscore podcast underscore podcast and guys one more quick reminder the virtual event |
| 1:46.7 | for impact accelerator live is coming up june 11 through the 13th if you come in person excellent |
| 1:51.6 | there are a few still a few tickets spot a few tickets a few spots available if you're hearing this |
| 1:56.6 | go to the link in the show notes but if you can can't attend in person, we are offering a really cool |
| 2:01.3 | deal right now where if you text FitBiz, F-I-Z to this number, 833-721-1564, will automatically |
| 2:10.5 | give you a $100 off discount code so you can attend the virtual event for $400 from the comfort |
| 2:15.3 | of your own home, hang out with us, learn a bunch of |
... |
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