Welcome to another episode of At the Table with Patrick Linconey, where everything we talk about is related to organizational health and the world of work.

I'm Pat Linconey, your host joined by the full crew today of Bo, Cody, Tracy, got Karen next to me, and Matt producing, and Cody, what are we going to talk about today?

Local heroes.

Yeah, you know, I am so excited to talk about this, and people listen to this might might say I think you guys say that a lot

and the truth is we never ever do a podcast that we're not interested in and excited about

because that's how we come up with these right is that worth talking about well people

like that do we think that's

interesting but this one I am really really excited about because one I had

an experience yesterday that reminded me of this but I've always felt this way

local heroes refers to a

concept that most people don't know what it means called subsidiarity and subsidiarity

means pushing out service

the furthest away from the centralized organization closest to the

customer or the people you're trying to serve.

One idea, I'm Catholic and in the Catholic Church they say it's best if the people

who serve the poor are closest to the poor Church they say it's best if the people who serve the poor

are closest to the poor because they know what they need. So let's get their resources

out to the people who know best how to serve the poor. And in customer service it's like hey let's give as much autonomy and

control to the people who know customers and I love that concept and yesterday

I was working with a company they They're called Dutch Brothers, Dutch Pros, you know.

It's a coffee company and many people listening to this know about them.

But I learned something about them that just blew me away and it reminded me of other companies

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