#230: Experience Level Agreements with Weston Morris, Unisys

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

The Agile Brand

Business, Marketing

4.9 • 113 Ratings

🗓️ 29 March 2022

⏱️ 27 minutes

🔗️ Recording | iTunes | RSS

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Summary

Today we’re going to talk about XLAs - experience level agreements, and how they have an opportunity to transform how IT products and services are delivered and measured. To help me discuss this topic, I’d like to welcome Weston Morris, Director of Global Strategy - Digital Workplace Services, Unisys .

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Transcript

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0:00.0	Welcome to season 4 of the Agile Brand with Greg Kielstrom, where we discuss business
0:05.7	agility through customer experience, employee experience, and digital transformation.
0:10.7	I'm your host, Greg Kielstrom.
0:12.7	The Agile World Podcast is brought to you by TechSystems, an industry leader in full-stack
0:17.1	technology services, talent services, and real-world application.
0:21.3	For more information, go to techsystems.com.
0:24.1	To read more about the topics discussed on this show, you can go to my website at GregKielstrom.com
0:29.5	and read my latest articles or get a copy of my latest book, Meaningful Measurement of
0:34.0	the Customer Experience, now available on Amazon and other retailers.
0:38.9	My name is Greg Kielstrom, and I'm the host to the Agile Brand Podcast.
0:42.3	Today, we're going to talk about XLA's, Experience Level Agreements, and how they have
0:47.1	an opportunity to transform how IT products and services are delivered and measured.
0:52.4	To help me discuss this topic, I'd like to welcome Weston Morris, Director of Global
0:56.4	Strategy for Digital Workplace Services at Unisys, and recently named one of the top 25
1:01.8	thought leaders in service support and customer experience by HDI.
1:05.8	Weston, welcome to the show.
1:07.5	Hey, Greg.
1:08.5	It is great to be here.
1:09.5	Thank you.
1:10.5	Yeah.
1:11.5	I'm glad to have you.
1:12.5	I've been on your show, and it was about time to have you as a guest on mine.
	...

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