All right, welcome everyone back to Telecom Radio One, specifically our IT leadership series,

dissecting popular IT nerds.

And today we've got Michael Wallace on the show, very happy to have you on.

You've got some great experience.

We were talking before the show about how you kind of got

started out. We got a lot of experience in the U.S. Air Force, man. Why don't we just start there with a

good story from back in the day and how you got started? Yeah, absolutely. I got started in the Air Force in

2010 and got put at an enterprise help desk to oversee help operations for about 13 different

bases. There was a time when we got to take it in from one of the bases. And this individual,

you got to understand that people are only there for about six months or so and then they rotate

out. So while they're highly qualified individuals, it does take time to understand the IT

systems you're on. Hey, just to clarify, though, this is during the war, this is overseas,

and you've got people that, what did you say, like two weeks, tenure or two months, did you

say? What's the typical, like, time frame? Yeah, they only get about two weeks of training,

and they have to manage a lot of important systems for thousands of people on those bases.

So while things do get tied over with contractor help, the actual Air Force members

don't get a lot of training before they get started.

So we had one particular individual, did not realize what permissions they had and managed

to delete the entire user structure or base.

I was suspected more than 1,500 people at the time.

And hey, they learned a lesson that day.

They gave us a call and we were able to work with them for a couple of weeks,

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