All right, everybody, welcome back to Telecom Radio One and specifically our series, our new series, titled Dissecting Popular IT Nerds.

And today, I'm very happy to have Orlando Hernandez with us. Orlando, welcome to the show, man. You've got a nice

history here with a lot of experience. You're currently at USA Fire Protection, which I love. My

brother's a fireman, not that that really has anything to do with you. In fact, you're preventing

fires. He's fighting the fires. But hey, man, welcome to the

show. Why don't you just give us a brief bio man and give us a short history? Yeah, thank you, Phil.

So I graduated back in 2011 from the University of Wisconsin, Milwaukee with my bachelor's in IT.

After that, I joined SWC, which is an IT consulting firm in IT. After that I joined SWC, which is an IT consulting firm in 2011 and I was there until

2013 and then after that I joined the Boston Consulting Group and I worked there until 2017.

I was a senior IT specialist at the Boston Consulting Group. And while I worked there, I was a senior IT specialist at the Boston Consulting Group.

And while I work there, I also finished my master's in information systems from Northwestern.

Nice.

Yeah, thank you.

And then in 2017, that's when I joined USA Fire Protection.

I work here as an IT manager.

I oversee the IT security, the health desk support infrastructure, and the business intelligence.

Excellent.

Now, we were talking before the show, and I like the story of when you came on so let's just kind of you know

you walk into a situation you you kind of have an idea of what you're walking into but then you get

you get the dialogue so what was it like when you came on board there because i think it was an

interesting story yeah definitely so a lot of the feedback that i was getting from the people here, from the users, was, you know, technology doesn't work, right? And then I would ask him, well, what's not working? And they would say, well, I don't know, but it just doesn't work. It sucks. And I, you know, it took me, took me a few, a few days to figure out how to approach the situation.

Because I knew the feedback was, you know, that I needed to do something about it.

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