Welcome to season 4 of the Agile Brand with Greg Kielstrom, where we discuss business

agility through customer experience, employee experience, and digital transformation.

I'm your host, Greg Kielstrom.

The Agile World Podcast is brought to you by TechSystems, an industry leader in full-stack

technology services, talent services, and real-world application.

For more information, go to techsystems.com.

To read more about the topics discussed on this show, you can go to my website at GregKielstrom.com

and read my latest articles, or get a copy of my latest book, Meaningful Measurement

of the Customer Experience, now available on Amazon and other retailers.

Today, we're going to talk about lean customer experience and how companies of all sizes

can continue to deliver valuable customer experience, regardless of their stages of growth.

Tell me and discuss this topic.

I'd like to welcome Robert Dew, partner of Capfether Global, and co-author of LeanCX, How

to Differentiate at Low Costs and Least Risk.

Robert, welcome to the show.

Oh, Greg, thank you very much for having me.

It's pretty good to be in such an esteemed company of people that know a lot about CX

and know a lot about lean processes, so it's nice to be here.

Wonderful.

Well, yeah, no.

Looking forward to talking with you.

So why don't you start by giving a little background on yourself and what you're currently

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