#218: Business, Customer, and Employee Experience with Leon Gilbert, Unisys

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

The Agile Brand

Business, Marketing

4.9 • 113 Ratings

🗓️ 15 February 2022

⏱️ 28 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

While there is a lot of talk about the importance of customer experience and employee experience, both of these become even more valuable when we consider a third component: business experience. Today we’re going to talk about the relationship between customer experience, employee experience, and business experience. To help me discuss this topic, I’d like to welcome Leon Gilbert, Senior Vice President & General Manager at Unisys - Digital Workplace Services.

Hosted on Acast. See acast.com/privacy for more information.

Transcript

Click on a timestamp to play from that location

0:00.0	Welcome to season 4 of the Agile Brand with Greg Kielstrom, where we discuss business
0:05.7	agility through customer experience, employee experience, and digital transformation.
0:10.7	I'm your host, Greg Kielstrom.
0:12.7	The Agile World Podcast is brought to you by TechSystems, an industry leader in full-stack
0:17.1	technology services, talent services, and real-world application.
0:21.3	For more information, go to techsystems.com.
0:24.1	To read more about the topics discussed on this show, you can go to my website at GregKielstrom.com
0:29.5	and read my latest articles or get a copy of my latest book, Meaningful Measurement of
0:34.0	the Customer Experience, now available on Amazon and other retailers.
0:38.9	My name is Greg Kielstrom, and I'm the host to the Agile Brand Podcast.
0:42.4	While there's a lot of talk about the importance of customer experience and employee experience,
0:47.0	both of these become even more valuable when we consider a third component business experience.
0:52.6	Today we're going to talk about the relationship between customer experience, employee experience,
0:56.8	and business experience.
0:58.7	Tell me, discuss this topic.
0:59.9	I'd like to welcome Leon Gilbert, Senior Vice President and General Manager at Unisist
1:04.2	Digital Workplace Services.
1:06.0	Leon, welcome to the show.
1:07.6	Thank you, Greg.
1:08.6	Great to talk to you.
1:10.0	Yeah, looking forward to talking about this with you.
1:12.5	Why don't we start by you giving a little background on yourself as well as your current
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from The Agile Brand, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of The Agile Brand and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.