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Selling on Amazon with Andy Isom

#202 - How to file a complaint when Amazon loses your inventory

Selling on Amazon with Andy Isom

Andy Isom | Amazon FBA Seller & Agency Founder

Amazon, Business, Amazonfba, Selling, Marketing, Entrepreneurship, Personalbusiness, Productbusiness, Ecommerce, Onlinebusiness

4.9816 Ratings

🗓️ 5 December 2022

⏱️ 13 minutes

🧾️ Download transcript

Summary

Has it been four weeks and Amazon hasn't checked in your products yet? When it's taking a little longer than usual for your products to be available, something might have happened. In this episode, I discuss how you can file a complaint when Amazon loses your inventory.

 

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Transcript

Click on a timestamp to play from that location

0:00.0

If you're sending product to Amazon, like you shipped 500 units to Amazon's FBI warehouse.

0:05.3

And of course you're checking, you're like, okay, when is this going to get checked in?

0:08.4

When is this going to become available? So it can start selling on Amazon.

0:12.2

And you keep checking like, it's not there. It's not available. Where is it? It's not there.

0:16.2

You go to your shipping logs. You're like, it's not there. It hasn't been received. What's the deal? It's been over three, four weeks and it's still not checked in. You might have lost inventory

0:24.3

on your hands. Okay? So the first step...

0:28.9

What's up, guys? You're listening to another episode of Selling on Amazon with Andy

0:37.3

Isam. In this

0:38.1

episode, we're going to talk about how to file a complaint when Amazon loses your inventory.

0:45.0

This is a very sucky part about selling on Amazon, but it happens from time to time.

0:51.7

Sometimes it's more severe than other times. Luckily for us, we've never

0:55.0

had a huge issue with this, but I have talked to other friends, friends, family, network peers,

1:01.0

I guess you could say, who have had issue with losing inventory, meaning Amazon has lost their

1:06.7

inventory. So again, in this episode, let's talk about some ways that you can go about filing a

1:11.1

complaint. And I have a really good tip for you guys, a really easy hands-off way for you guys to

1:16.6

file complaints to potentially get reimbursed for lost inventory. So stick around because at the

1:22.2

towards the end of the episode, I guess, we'll talk about that strategy for getting reimbursed.

1:26.6

Now, this first method of trying to get reimbursed from Amazon, honestly, is not always the

1:33.0

best method, but sometimes it can work.

1:35.1

And this is probably your best first option before maybe exploring some of the other

1:40.7

options that we'll discuss again in this episode.

1:44.0

So if you're sending product to

...

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