Hi, this is Greg Kielstrom. Welcome to season three of the Agile World, where we discuss customer

employee experience, organizational and workforce transformation, and how business can adapt and

continually improve at an Agile age. The Agile World podcast is brought to you by tech systems,

an industry leader in full stack technology services, talent services, and real world application.

For more information, go to techsystems.com. To read more about the topics discussed in the show,

you can go to my website at theagile.world and read my latest articles or get a copy of my latest

book, The Agile Workforce, now available on Amazon and other retailers. My name is Greg Kielstrom,

and I'm the host of the Agile World podcast. Today, we're going to talk about the relationship

between leadership and the quality of the customer and employee experience. Tell me and discuss

this topic. I'd like to welcome Fuzzle Pandit, president of Panasonic System Solutions Company

of North America. Fuzzle, welcome to the show. Thank you, Greg. Thanks for having me.

Yeah, looking forward to talking about this. This is definitely a topic I like to discuss and

really looking forward to hearing your perspective on it. Why don't we get started with

giving a little bit of your background as well as what you do at Panasonic?

Sure. I'm president of Panasonic System Solutions Company. We're a technology

solutions division that caters to multiple end markets who essentially device, ecosystem provider,

and the enterprise and industrial space. A very broad product portfolio from ruggedized

handheld devices to laptops, to digital content management tools such as commercial

projectors and professional cameras, to industrial automation and technology for the food

services equipment. So really interesting, exciting stuff because we cater to so many end markets.

And one of the things we're doing which is really relevant to our topic today is we're driving

transformation from being a hardware or device focused company to be more of a solutions provider

...