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Modern Mentor

198 GID Surviving Warranty Logistics

Modern Mentor

Macmillan Holdings, LLC

Careers, Business, Management

4.3726 Ratings

🗓️ 14 November 2011

⏱️ 8 minutes

🧾️ Download transcript

Summary

Get the most out of your warranty; master the warranty logistics before you buy.

Modern Mentor is hosted by Rachel Cooke. A transcript is available at Simplecast.

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Transcript

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0:00.0

Steven Robbins here.

0:04.5

Welcome to the Get It Done Guys, quick and dirty tips to work less and do more.

0:08.3

Warranties.

0:09.2

I hate warranties.

0:10.8

I bought a disc drive for my computer.

0:12.9

Would you like a three-year extended warranty on that?

0:15.4

The salesperson asked.

0:17.1

Uh, why?

0:18.2

Should I expect it to break within three years?

0:20.3

I asked.

0:21.2

Uh, no. the salesperson replied.

0:24.6

Then, uh, why should I buy the warranty, I asked?

0:27.4

Because, uh, things happen, she said.

0:30.9

So I should expect it to break within three years.

0:36.2

In the 1950s, companies discovered that if they made shoddy merchandise that didn't last very long,

0:41.2

you'd have to replace it.

0:42.7

And this gave the company more money.

0:45.3

This would be good for the company and for the company.

0:48.9

Well, since then, we've elevated this technique to business gospel.

0:52.7

We've bestowed upon it such exalted names as recurring revenue.

0:58.4

After a while, we all got used to shoddy merchandise.

1:01.5

We expect things to break, and the companies discovered a new way to make money.

...

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