This is Shep Heikken, author of the convenience revolution, how to deliver a customer service experience that disrupts the competition and creates fierce loyalty, and you are listening to the marketing book podcast.

Welcome to the marketing book podcast

helping you keep up with the smartest thinking in the quickly changing field of

modern marketing.

And now here's your host, Douglas Burdett.

Hello, thanks for joining me on the Marketing Book

Podcast, which is named by LinkedIn

as one of 10 podcasts that will make you a better marketer. My goal for this

podcast is to help you discover new ideas about what's actually working in the

quickly changing field of modern marketing and sales. Don't worry about taking notes.

You can find links to everything linkable in this episode's show notes

at marketingbook podcast.com.

And since you're a listener to the Marketing Book Podcast,

if I can recommend a specific marketing or

sales book or some other helpful resource that I know of for whatever situation you

find yourself in, just connect with me on LinkedIn where we can chat and I'll try to point you in the right

direction.

Also I'd like to thank our sponsor Blinkist.

Blinkist is an app that takes the key insights from the best non-fiction books and distills them into a format that you can read

or listen to in just a few minutes on your smartphone. Several of the books featured

on the marketing book podcast are on Blinkist.

You can sign up for free at blinkist.com

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