190. How Municipal Government IT Operates with Doug Start

Dissecting Popular IT Nerds

Technology

5 • 49 Ratings

🗓️ 18 April 2023

⏱️ 63 minutes

🔗️ Recording | iTunes | RSS

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Summary

Doug Start Doug Start is the Director of Information Technology for the City of Grand Rapids, Michigan. After graduating with a bachelor’s degree in business education, Doug pursued a career as a teacher. Eventually, he would start teaching himself the skills that would transition him into the IT department. How Municipal Government IT Operates with Doug Start Doug is passionate about mentorship and collaboration. To him, every business is a relationship business. Today we’ll hear Doug share his insights on the unique aspects of working for the government, the great changes they’ve been implementing, and how they manage budget restrictions. We also hear about the transformation he helped lead in order to scale effectively.

Transcript

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0:00.0	Hi, nerds. I'm Michael Moore hosting this podcast for dissecting popular iTunes.
0:14.0	I'm here with Doug Stark, Director of Information Technology at the city of Grand Rapids.
0:18.6	Doug, how's it going today?
0:20.3	Good. How are you, Michael? Thanks for having me on.
0:22.0	Oh, yeah, absolutely.
0:24.0	You know, I like to start these podcasts off with a segment we call
0:28.4	Random Access Memories, a little icebreaker segment.
0:31.6	Very easy. I asked you a question, and you kind of respond back with the first thing that
0:34.7	comes to your head first.
0:36.3	Your first question is,
0:38.7	what is your least favorite thing to do on a computer?
0:43.2	Oh, least favorite thing to do on a computer. Least favorite thing to do on a computer.
0:48.7	Honestly, booking any hotel room. Like, you know what I mean? It's just, it's just constant, like,
0:54.1	yeah. I'm with me on that.
0:55.9	I'm with you on that. I thought you were maybe going to go for like paying bills, right?
1:00.6	That one. I actually prefer it. I actually, well, there you go. Well, there you go. So I haven't written a
1:05.3	paper check in years. So I mean, I actually prefer doing that. But it's just the constant barrage of, you know, I always seem to miss a field and you got to go back.
1:13.4	It's just, yeah.
1:14.1	It doesn't auto fill correctly.
1:17.4	You know, you get to the end that change the rate on you.
1:20.0	And then you're like, well, I was promised this rate and now I can't go back.
1:24.1	And there's no one to talk to because it's all automated right yeah yeah you know
	...

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