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The Game Changing Attorney Podcast with Michael Mogill

184. John Ruhlin — How Great Gifts Cut Through Noise, Increase Referrals, and Strengthen Retention [Encore Edition]

The Game Changing Attorney Podcast with Michael Mogill

Michael Mogill

Entrepreneurship, Marketing, Business, Management

5.0539 Ratings

🗓️ 27 July 2023

⏱️ 54 minutes

🧾️ Download transcript

Summary

Every law firm is in the business of building relationships. According to John Ruhlin — revolutionary creator of Giftology — giving the right gift, at the right time, with the right intention is one of the most powerful ways to cut through noise, increase referrals, and strengthen retention. In other words, gifting builds great relationships with your clients. In this episode of The Game Changing Attorney Podcast, Crisp Founder & CEO Michael Mogill sits down with John to explore: Why gifts shouldn’t be reserved only for the holiday season How to shift your thinking from short-term to long-term relationship-building What your clients will truly appreciate and value in a gift Links & Resources: Episode Shownotes Davy Crockett Daniel Boone Cutco Cutlery Nature Sunshine Rolex Facebook Ads Bourbon The Five Love Language by Gary Chapman Bose Headphones iPad Cutter & Buck Nordstrom Bed Bath and Beyond Williams Sonoma Seiko Watch Apple Watch Gary Vaynerchuk Ritz-Carlton Motel 6 Opus One Lewis Howes Southwest Airlines Starbucks Daddy Warbucks Ebenezer Scrooge Giftology by John Ruhlin Goodwill Vitamix Tony Robbins The Notebook Ryan Gosling Rachel McAdams NASCAR Shawshank Redemption FBI Romeo and Juliet Oprah

Transcript

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0:00.0

Imagine if you start up with your wife like, hey, honey, here's a diamond ring.

0:05.3

Now I better expect some special favors of the next few nights.

0:09.0

Is that a gift?

0:09.6

No, it's a manipulation.

0:11.8

That's John Rulin, best-selling author of giftology and renowned loyalty expert.

0:16.9

You don't earn brownie points for showing up on Valentine's Day.

0:19.8

You earn brownie points with a relationship showing up on random Tuesdays with a spa package.

0:31.5

I'm Michael Mogul, founder and CEO of Crisp, the nation's number one law from growth company.

0:36.3

I've built my business through practice, not theory. Crisp started with just $500 to my name and has grown to over eight

0:42.3

figures in revenue over the last few years, earning a spot on the Inc. 500 list of the fastest-growing

0:47.2

private companies in America. Our approach has been to take everything we've learned about generating

0:51.4

massive growth within our own organization and help the country's most ambitious and committed law firm owners do the same for theirs.

0:57.8

In each episode of this podcast, I sit down with innovative market leaders from the legal industry

1:01.9

and beyond to learn from those who thrive in the face of adversity, challenge the status quo,

1:06.9

and define what it means to be a true game changer.

1:10.0

Today, we're revisiting one of our most popular episodes from the podcast where I sat down with the one and only John Rulin to discuss the best way to get referrals,

1:18.0

why it's important to be thoughtful and strategic with radical generosity, and how the simple act of giving a gift can yield a higher return than you might expect.

1:25.7

So when people push back, they're like, what's the ROI?

1:28.2

I'm like, it's not ROI.

1:29.5

It's ROR.

1:30.2

It's return on relationship.

1:32.7

That's coming up on the Game Changing Attorney podcast.

...

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