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Hello and welcome to the Grenfell Tower Inquiry podcast with me, Kate Lamble.

This week, the inquiry continued to hear evidence from the managers of the London Fire Brigade's

control room when 999 calls were received.

And we learned that a 2010 update to the London Fire Brigade's policy on emergency calls

removed any reference to whether control room operators should ask a caller

whether they had any disabilities which could stop them leaving a building unassisted.

An LFB manager admitted she was embarrassed by the emergency call training delivered to control room staff.

And a year before the Grenfell Tower fire,

control room operators were left in tears as the IT system failed.

Let's get started then.

Joanne Smith, who was a senior operations manager in the control room,

returned to complete her evidence.

On the night of the Grenfell Tower fire, she was called in as the situation escalated.

Arriving at 2.15 in the morning, she noticed that something was seriously wrong.

The duration of the calls and the deterioring situation.

Right.

I was uncomfortable that people were remaining in their flats

and we were trying to protect them in their flats when it was clear

that that protection advice wasn't working and it was failing.

Around 20 minutes later, Joanne Smith went round the control room, telling everyone that the

residents of Grenfell Tower should no longer be advised that they would be safe to remain in their

...