#162 - Ops Nightmares, Powered by Crstl
The Startup CPG Podcast
Startup CPG
4.9 • 642 Ratings
🗓️ 24 September 2024
⏱️ 46 minutes
🧾️ Download transcript
Summary
In this new series on the Startup CPG Podcast, Daniel Scharff and Jamie Valenti-Jordan from Catapult Commercialization Services take callers who have had 'Ops Nightmares' that plague many brands. Joining them are Katherine Harvey, co-founder and CEO of Bare Bones Broth, who faced a bone broth launch disaster at Costco due to manufacturing and contamination issues; Brett Perrotta, co-founder and Chief Operating Officer of Chubby Snacks, who recounts his own ops nightmare involving production errors with a co-packer, underscoring the critical nature of founder involvement during initial production runs; and Brady DeLong, VP of Sales & Ops at Clean Age, who reveals chaos from a major inventory mix-up with Walmart.
Teva from our sponsor, Crstl, provides expert advice on leveraging Electronic Data Interchange (EDI) for managing high order volumes, as well as for reducing chargebacks and driving revenues.
Crstl: No-Code EDI for Modern Brands
Tired of ops nightmares? Crstl is here to help! Whether you’re new to retail or looking to migrate off your existing EDI platform, Crstl can onboard you to any retail trading partner for EDI in 2 weeks or less. Additionally, Crstl seamlessly integrates with all the platforms you need to run your business, such as Shopify, QBO, your ERP, your WMS, and more. Our best-in-class customer experience ensures you are never alone when challenges arise. Say goodbye to operational headaches and focus on what you do best—growing your brand!
Learn more at https://www.crstl.so/demo and mention Startup CPG for 25% off your first annual subscription.
Today's topics:
- Advice on Handling Ops Nightmares
- Katherine Harvey’s Ops Nightmare at Costco
- Brady DeLong's Operational Nightmare with Walmart
- Brett Perrotta’s Operational Nightmare with a Co-Packer
- Teva's ( Crstl EDI ) Discussion
- Communication with Buyers
- Handling Freight Problems
- Legal and Insurance Considerations
- Damage Control and Transparency
- Planning and Risk Management
- Operational and Product Losses
- Common Business Challenges
- Packaging and Labeling Issues
Episode Links:
Catapult Commercialization Services Website
Jamie Valenti-Jordan LinkedIn
Bare Bones Broth Website
Katherine Harvey LinkedIn
Clean Age Website
Brady DeLong LinkedIn
Chubby Snacks Website
Brett Perrotta LinkedIn
Don't forget to leave a five-star review on Apple Podcasts or Spotify if you enjoyed this episode. For potential sponsorship opportunities or to join the Startup CPG community, visit http://www.startupcpg.com.
Show Links:
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- Questions or comments about the episode? Email Daniel at podcast@startupcpg.com
Episode music by Super Fantastics
Transcript
Click on a timestamp to play from that location
| 0:00.0 | Are you looking to streamline your business operations and scale effortlessly? |
| 0:04.4 | Meet Crystal, the modern B2B commerce network revolutionizing the way brands, |
| 0:08.4 | fulfillment providers, and retailers manage their EDI workflows. |
| 0:12.0 | Crystal eliminates EDI bottlenecks with a user-friendly platform that seamlessly connects you to retailers and distributors |
| 0:17.8 | and integrates with tools like Shopify, Syn7, QuickBooks, NetSuite, |
| 0:22.2 | and many more. Crystal helps brands like IME, Biome, and Sanso, increase efficiency and drive |
| 0:27.4 | revenues. Crystal can connect you to Target, Unify, Kehe, Walmart, Thrive Market, and many more |
| 0:33.4 | in two weeks or less. Crystal is a preferred Syn7 EDI provider, |
| 0:39.1 | and Crystal's public Shopify app integrate seamlessly into your wholesale |
| 0:41.0 | and drop ship workflows. |
| 0:43.0 | Ready to take your OmniChannel business |
| 0:45.0 | to the next level? |
| 0:46.1 | Visit crystal.so today |
| 0:47.7 | and mention you heard about them |
| 0:49.3 | on the Startup CPG podcast |
| 0:50.5 | for 25% off your first year subscription. |
| 0:53.7 | That's crystal.s.0. Cs.rstel.s.s. |
| 0:59.0 | S.O. CRSTL.s.s episode for you today. It's Ops Nightmares. And this is a fun new call-in format. So brands from our community are calling in to tell us stories this time about when it went way wrong. So we're really thankful |
| 1:29.4 | to today's episode sponsor, Crystal, which is a modern EDI platform. That's electronic data |
| 1:34.6 | interchange. It's how do you automate that whole process from getting invoices to doing your |
| 1:39.2 | shipments to retailers and distributing and all that stuff. And because we're talking ops |
| 1:43.6 | nightmares, I wanted to invite Jamie Valenti Jordan to join me for this episode and listen along because he is literally the first person that I call when I'm in the middle of these nightmares. He can tell you I've done it before and he'll either reassure me and help me get back to sleep or he will drop the hammer and tell me it's really as bad as I think it is and help me |
... |
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