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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

#160: CX, EX, and Digital Product Rollouts with Jonathon Hensley, EMERGE

The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

The Agile Brand

Business, Marketing

4.9113 Ratings

🗓️ 27 July 2021

⏱️ 26 minutes

🧾️ Download transcript

Summary

Today we’re going to talk about the relationship between customer experience and employee experience, and how companies need to provide their teams with the right tools to make both successful, as well as to enable success in digital product rollouts. To help me discuss this topic, I’d like to welcome Jonathan Hensley, Author, Speaker, Co-Founder & CEO at EMERGE, and author of Alignment: Overcoming internal sabotage and digital product failure

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Transcript

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0:00.0

This episode is brought to you by Shopify.

0:03.0

Looking to start site hustle or become your own boss, do it with Shopify.

0:07.0

Whether you're selling succulents or stilettos, Shopify has the industry leading tools

0:11.0

to help you create, control and grow your own business.

0:14.0

So get serious about selling and get Shopify today.

0:17.0

Sign up for a £1 per month trial period at shopify.co.uk slash special offer.

0:22.0

All lower case.

0:23.0

That shopify.co.uk slash special offer.

0:27.0

Hi, this is Greg Kielstrom.

0:29.0

Welcome to season three of the Agile World, where we discuss customer and employee experience,

0:34.0

organizational and workforce transformation, and how business can adapt and continually improve in an Agile age.

0:40.0

The Agile World podcast is brought to you by TechSystems, an industry leader in full stack technology services,

0:46.0

talent services, and real world application.

0:49.0

For more information, go to techsystems.com.

0:52.0

To read more about the topics discussed in the show, you can go to my website at theagile.world,

0:57.0

and read my latest articles, or get a copy of my latest book, The Agile Workforce,

1:01.0

now available on Amazon and other retailers.

1:04.0

My name is Greg Kielstrom, and I'm the host of the Agile World podcast.

1:07.0

Today we're going to talk about the relationship between customer experience and employee experience,

1:12.0

and how companies need to provide their teams with the right tools to make both successful,

1:17.0

as well as to enable success and digital product rollouts.

1:21.0

To help me discuss this topic, I'd like to welcome Jonathan Hensley,

...

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