meta_pixel
Tapesearch Logo
Log in
SaaS Interviews with CEOs, Startups, Founders

1592 Why This $12m ARR Company Had To Pivot Away From Just Live Chat, Rely on $100k+ ACV American Customers

SaaS Interviews with CEOs, Startups, Founders

Nathan Latka

Ceo, Entrepreneurs, Founders, Software, Business, Entrepreneurship, Saas, Startups

4.6683 Ratings

🗓️ 3 December 2019

⏱️ 19 minutes

🧾️ Download transcript

Summary

Nicolas de Rosen, CEO of iAdvize North America

Transcript

Click on a timestamp to play from that location

0:00.0

I advise join the company back in 2014 after they pivoted from being just a live chat software.

0:05.3

I'm more focused on what the responses look like. In fact, they've gone so far at another

0:08.9

layer of kind of a marketplace layer on top, helping companies that use them really make sure

0:13.3

they're always responding to these inbound customer requests that are happening. Again,

0:17.5

via these website conversations. Obviously, they price around that metric as well. Today,

0:21.5

they've got about an 18-month payback period as they expand in the U.S. They've got a team of 250

0:25.8

worldwide, again, 10 in the U.S. They've got about 1,500 customers about, again, hoping to break

0:31.6

12, 13 million bucks-ish, something like that in ARR here shortly as they look to target 40%

0:36.6

year-over-year growth and hopefully 50 million bucks in ARR here shortly as they look to target 40% year-over-year growth and hopefully

0:37.7

50 million bucks in ARR by the end of 2020.

0:42.0

Hello everyone. My guest today is Nicholas DeRosen. He is the CEO of a company called I-Advise,

0:47.3

specifically in North America. He's got a lifelong experience in the technology industry.

0:51.3

Before I advise, he launched and developed two businesses in the real estate and online retail spaces one of them Sintio became a major player in the

0:57.5

industry he also has experience as a venture capital investor by training

1:01.2

he's an energy and telecommunications engineer and holds an MBA from INCIad okay

1:05.6

Nicholas are you ready to take us to the top all right all right well first off

1:09.8

congrats on on leaving the dark side,

1:12.0

the VC world and joining the operating side. You get way more cool points in my book for that.

1:16.3

Walk me through the company. What do you do and how do you make money?

1:20.3

All right. I advise is a conversational experience platform. We help e-commerce brands build

1:26.3

conversational strategies to connect with their online shoppers

1:29.7

and remove the friction on the customer journey. We make money quite being very straightforward.

...

Please login to see the full transcript.

Disclaimer: The podcast and artwork embedded on this page are from Nathan Latka, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Nathan Latka and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.

Copyright © Tapesearch 2025.