You're listening to Making Money Online with Lisa Johnson, the podcast that tells you what it really

takes to build a business and the simple steps to get you there. I'm determined to share with you

the reality of easy, simple business marketing tips to make passive income so that you can

start making money online.

I'm excited to tell you all about the business box run by my good friend Lauren.

It's a subscription box for entrepreneurs packed full of goodies to help you be more productive,

more organised, make more money and look after yourself. Each month you get a business book,

stationery, office supplies, and something that's to do with self-care. And best of all,

it's all tax deductible. Plus, if you use the code LJ Pod at checkout, you'll get an extra gift in your first box. So go check out the link in the show

notes or go straight to the businessbox.com.com.com.com.com. Hello and welcome to this

week's episode. Today we're going to talk a little bit about the customer experience. It's

often the bit that gets massively overlooked. People talk about leads, people talk

about selling, but they don't talk about what it's like for the customer on the other end

and their experience of it. And I think it's really important. So we're going to delve deeper into that.

And to do this, I have somebody, as always, that is an expert in this topic, and that is Chris Dillon.

Chris helps business owners convert more leads by focusing on their customer journeys

in different ways, and we'll go into that.

But first of all, welcome to the show, Chris.

Thank you very much for the invite.

Always appreciated.

No worries.

First of all, I want to talk about how like less than

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