There is no gentle way to cut off somebody's head unless you're trying to cut it off nicely, then it's going to be torture.

What do you do after that? Have a game plant laid out.

That's Chris Boss, former lead international kidnapping negotiator for the FBI, founder and CEO, the Black Swan Group, and the New York

Times best-selling author of Never Split the Difference. People want to weigh forward. They want to know

what the truth is. They appreciate straight shooters. What's a straight shooter? A straight shooter,

somebody tells the truth in an emotionally intelligent way. They don't let people twist

in the wind. They don't torture people in the guise of being nice.

I'm Michael Logel, founder and CEO of Crisp, the nation's number one law from growth company.

I've built my business through practice, not theory. Crisp started with just $500 to my name and has grown to over eight figures in revenue over the last few years,

earning a spot on the Inc 500 list of the fastest-growing private companies in America.

Our approach has been to take everything we've learned about generating massive growth within our own organization and help the country's most ambitious and committed law firm

owners do the same for theirs. In each episode of this podcast, I sit down with innovative

market leaders from the legal industry and beyond to learn from those who thrive in the face

of adversity, challenge the status quo, and define what it means to be a true game changer.

Today, we're revisiting one of our most popular episodes from the podcast where I sat down with the

one and only Chris Foss to discuss how to leverage emotional intelligence and tactical empathy,

why a good negotiator should forget rationality, and the secret to gaining the upper hand in

any negotiation. Oh, they're fine, they're fine.

Everything's good.

Everything's good.

But the point was you asked the question

would plants a seed in their mind.

...