4.6 • 683 Ratings
🗓️ 8 September 2019
⏱️ 19 minutes
🧾️ Download transcript
Nick Mehta is CEO of Gainsight, the Customer Success Company. He’s a big believer in the Golden Rule and tries to apply it as much as he can to bring more compassion to his interactions with others. Under Nick's leadership, Gainsight was named the second fastest growing private software company in 2015 by Inc. Magazine. On top of that, Forbes ranked Gainsight as the Best Enterprise Software Company to Work For based on Glassdoor ratings. As Nick likes to say (a little too fast and a little too often), that's awesome. Previously, Nick worked as an Entrepreneur in Residence with Accel Partners developing opportunities in the enterprise applications and infrastructure markets. He was also CEO of LiveOffice, where he led the company’s profitable growth to $25 million in revenue and through its successful sale to Symantec in 2012 for $115 million. LiveOffice was recognized as a Visionary by Gartner, as an Inc. 5000 company, and as an Ernst & Young Entrepreneur of the Year finalist. Before joining LiveOffice, Nick was a Vice President at VERITAS Software (acquired by Symantec). Don't get him started on theoretical physics or Steelers football—he'll talk your ear off!
Click on a timestamp to play from that location
0:00.0 | Gainsight helping you, SaaS companies and other companies retain more of your customers, |
0:03.7 | they're now serving over 700 customers. |
0:06.7 | Contract sizes all in the six figures, kind of low to mid six figures. |
0:09.9 | So call it north of 50 million bucks in AR. |
0:11.9 | He says next year they'll definitely hit or hopefully hit more than 100 million bucks in terms |
0:15.2 | of AR as they look to continue to scale with their team of 700 people, 10% gross annual |
0:19.1 | churn. Again, that's max, spending up to call it 12 to 18 months of lifetime value to get the customer in the first place. |
0:24.9 | Burning call between $1 and $2 million a month to do that with $155 million raised. |
0:29.5 | Hello, everyone. |
0:29.9 | My guest today is Nick Meta. |
0:31.0 | He's the CEO of Gains golden rule and tries to apply it as much as you can to bring more compassion to his interactions with others. Under his leadership, Gainsight was named the second |
0:39.6 | fastest growing private software company in 2015 by Inc magazine. Nick, you're ready to take us to the |
0:43.9 | top? I'm excited, Nathan. All right. So this is a fun space to be in. Help me understand for folks |
0:48.9 | that I've not heard of you guys. What do you guys do? And are you peer play SaaS? Yeah. So Gainsight is a SaaS company and we help businesses be more |
0:55.1 | customer-centric. So we think across almost all industries, whether you're a SaaS company, |
0:59.5 | you're in the cloud, you're moving to a model where customers have more power and you've got to |
1:03.7 | make sure that you recognize that power and do everything you can to put that customer at the center |
1:07.7 | of the business. We build software that helps companies be more proactive with their customers. |
1:12.1 | People call that customer success software. |
1:14.3 | So they make sure their customers are getting value from what they bought. |
1:17.3 | They're liking their experience. |
1:18.5 | And ideally they stay with you and spend more money over time. |
... |
Please login to see the full transcript.
Disclaimer: The podcast and artwork embedded on this page are from Nathan Latka, and are the property of its owner and not affiliated with or endorsed by Tapesearch.
Generated transcripts are the property of Nathan Latka and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.
Copyright © Tapesearch 2025.