Hi everyone and welcome to the Squiggly Careers podcast. I'm Sarah and I'm here virtually as ever nowadays with my co-host Helen.

Hello everyone. And today we're going to be talking about emotional intelligence. And it feels like to us, leaders, teams and organisations that are finding their way through everything at the moment,

or the change, the ambiguity, the uncertainty that we're all feeling, are those that are

emotionally really switched on and being really smart and thoughtful. So we thought it would be

good to take this idea of emotion intelligence, which I'd guess lots of you have heard about

or kind of have

some sense of what it might mean and really try and think about what does this look and feel like

in reality? What are the actions you can take to become more emotionally intelligent and what does

that kind of feel like as an organisation? And I was so inspired. I don't know if you've seen this,

Helen, by this email that was sent out by the Canadian government. It's really good. So somebody who obviously works for them has posted it on Twitter. They basically said, here are some principles for working remotely. And I'm just going to read a few of them out because I think it's a really good example of just being emotionally intelligent and kind of thinking about the people in your organisation. So number one, you're not working from home, you are at your home during a crisis

trying to work. Very true. Number two, your personal, physical, mental and emotional health

is far more important than anything else right now. Three, you should not compensate for lost productivity by working longer hours.

Four, you'll be kind to yourself and not judge how you're coping based on how you see

others coping.

And then five, you'll be kind to others and not judge how they're coping based on how

you're coping.

So they could have just said, I think, I'm reverse.

And then number

six, your team's success will not be measured the same way it was when things were normal. And I just

think, I was imagining what it must have felt like to receive that kind of email in terms of

just the understanding and the kind of permission and the lack of pressure. And this guy actually

said, oh, just it's amazing to work for a place that looks and feels like that.

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